Greeter

Description:
Proactively greet each and every guest and make them feel welcome, comfortable, special and relaxed. In many ways, you are the Captain of the Ship. Yours is the very first impression our guests have, so it is important that you are courteous, professional and accommodating. At all times, our Greeter staff is expected to communicate with guests, management and staff members in a courteous manner.

Requirements:
• Welcome each incoming guest with a warm smile and sincere greeting
• Strike up a conversation while walking guests to their table
• Point out restrooms for their convenience
• Smile, hand guests menus, let them know who their server will be
• Ask if there is anything they need until their server arrives
• Thank each guest as they leave the building. Invite them to return.
• Answer all phone calls by the third ring
• Offer full greeting. Smile while speaking on the phone!
• When taking reservations, repeat back all information
• Always ask if it is a special occasion
• Maintain waitlist. Communicate with management regarding waitlist times
• Inspect assigned restroom every 30 minutes. Clean and restock as needed
• Maintain lobby area
• Complete all opening, running and closing side work.
• Work as a team with your coworkers

Additional Info:
• Must possess a positive attitude and work well with other team members.
• Be able to work in a standing position for long periods of time (up to 12 hours).
• Be able to bend and reach repetitively.
• Be willing to follow direction and ask questions for clarification if needed.
• Be able to work in a fast paced high volume restaurant environment.
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