Food Court Shift Manager-Deforest

Are you a leader who grows other leaders?

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming the new Shift Leader for a Rocky Rococo, A&W, Cousins franchisee is a great career choice.

Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our managers to our crew members, works together and takes pride in doing a good job. So, if you are ready to roll up your sleeves and work with a winning team, then join our dynamic franchise! A shift Leader is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences and operational excellence and for helping to build profitable top-line sales. In addition, they are responsible for the overall operation of the restaurant according to Rocky Rococo, A&W, Cousins standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities Include:

• Team Environment: Promote a team environment by fostering respect, coaching, and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and the team accountable for responsibilities and results.
• Operations Excellence for Guest Satisfaction: Hold guests as the highest priority and role model for exceptional guest service.
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Engage and empower the team to develop solutions that drive business results.
• Complete all required training, including ServSafe certification.
• Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives.
• Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications & Skills : 

• Able to clearly express oneself verbally and in writing (English) 
• At least 18 years of age
• High school diploma (or equivalent)

Required Competencies:

• Guest Focus anticipates and understands guests' needs and exceeds their expectations.
• Passion for Results - set compelling targets, and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
• Building Effective Teams - gets the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - uses interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Brand: Rocky Rococo, A&W, Cousins

Travel Mart is a locally owned and operated gas station and convenience store chain in Central and South Central Wisconsin. Some of our locations also include food courts consisting of A&W, Rocky Rococo and/or Cousins Subs, providing a variety of career and growth opportunities.