Telecom Order Processing Specialist

Telecom Order Processing Specialist

Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers. This role is ideal for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.

Location: Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.)

Schedule: Monday Friday 8:00 AM 5:00 PM (Hermosillo Time)

Responsibilities

• Process new wireless activations, upgrades, and account modifications.
• Support telecom sales teams with customer account setup and order processing.
• Manage device orders, exchanges, returns, and customer requests.
• Handle billing inquiries and customer escalations.
• Maintain accurate documentation and service tickets.
• Ensure all tasks are completed within established Service Level Agreements (SLAs).

Qualifications

• English proficiency at C1, C2, or Native.
• Valid U.S. Visa (Required).
• High School Diploma or GED.
• 12 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.
• Strong Microsoft Office and computer skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work independently and manage multiple priorities.

Benefits

• Competitive salary
• Remote work
• Monday through Friday schedule
• Food Vouchers
• Internet Allowance
• Career development opportunities
• Collaborative work environment

If you meet the qualifications and are ready to join a growing team, we'd love to hear from you. Apply through this posting or, if you prefer, send your resume in English to: View email address on click.appcast.io

We look forward to receiving your application.