Alterations Specialist

Overview From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Essential Job Functions Welcome all customers with genuine, friendly enthusiasm over the phone, via virtual chat, and in person; communicate clearly and concisely; adapt style to suit customers by problem solving, strong phone skills, and conflict resolution. Use all systems to manage the customer flow to deliver a five-star customer experience. Maintain all service levels by being prepared, welcoming, meeting needs, and being there for all customers; this includes all operational checklist tasks and meeting customers’ emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five-Star Customer Service. Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greet and escort all alterations customers to and from alterations appointments. Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Respond promptly to customer questions by providing product and service information. Build long-term relationships with customers to meet and exceed satisfaction and loyalty. Maintain inventory management by processing special orders, pickups, and ensuring first-quality standards for all merchandise. Ensure that alteration pricing is in company standards. Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards. Resolve customer service issues swiftly and effectively in compliance with company guidelines. Support all cash-wrap behaviors and process transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well-organized. Performs duties and tasks as assigned by store management. Physical Demands Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as POS terminals, counting money, steaming garments, accessing computers, and handling telephone calls; dexterity to sew and perform fittings to David’s Bridal standards as needed. Ability to lift/move up to 10 pounds. See up close and at a distance, use peripheral vision and depth perception, and read and use a computer and electronic devices for long periods. Education & Credentials High school diploma or equivalent degree 1-2 years of prior retail experience in an apparel or specialty store environment Prior sewing experience required, preferably in bridal and/or special occasion production Prior experience with computerized POS (Point of Sale) system is a plus Notes Now that we’ve popped the question, please say “I do”. Part Time Benefits Include Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early Referral Incentive Program Generous Dream Maker Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discounts for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Diversity, Equity, and Inclusion Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve and to celebrate all forms of diversity. David’s Bridal encourages applications from all qualified candidates. The company has a great record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if accommodation is needed at any stage of the application process or for more information on accommodation policies. Policy: Candidate Use of AI in Live Interviews We conduct interviews to evaluate each candidate’s knowledge, judgment, and communication. During any live interview, candidates must not use real-time generative AI tools to compose or feed their answers. Assistive technologies are allowed, and reasonable accommodations can be requested in advance. Disclaimer The preceding job description highlights the general nature and level of work performed. It is not designed to be a comprehensive description of all duties, responsibilities, and qualifications. The standard base pay range is posted with a minimum and maximum rate. The starting pay rate varies based on factors including position, location, training, and experience. This base pay range is specific to the state this role is posted in and may not apply to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range, and compensation decisions depend on the details and circumstances of each candidate. #J-18808-Ljbffr