CX Sr. Product Designer

Join a pioneering global enterprise dedicated to improving lives through groundbreaking advancements in health and wellness. This organization is at the forefront of its industry, driven by a mission to deliver world‑class experiences that empower individuals and foster a healthier future. Here, innovation meets impact, creating a dynamic environment where your contributions directly shape the evolution of consumer engagement. Are you ready to redefine the future of user experience on a global scale? We are seeking a visionary Product Designer to join our team and play a pivotal role in shaping intuitive, impactful, and world‑class digital experiences. In this role, you will be instrumental in driving the next generation of consumer experience, collaborating closely with product and engineering teams to bring innovative solutions to life. Your expertise will not only craft exceptional user journeys but also champion a culture of human‑centered design, influencing strategies and fostering continuous improvement across our digital ecosystem. HYBRID ROLE. MUST BE ABLE TO BE ONSITE IN CAMBRIDGE, MA OR MORRISTOWN, NJ. Key Responsibilities Lead and contribute to all phases of product design, from distilling research and ideation to prototyping, final specification, and implementation. Drive a unified user experience by collaborating effectively with colleagues, business leaders, and technology partners, adapting to organizational changes as they occur. Advocate for human‑centered design principles within digital development processes and across stakeholder groups. Partner with design leads to define and enhance product design and experience, focusing on continuous improvement and innovation. Ensure creative thinking is consistently applied to product, business, and customer needs, meeting committed timeframes. Champion best practices to achieve a cohesive “One Experience and Design” standard across the organization. Define and apply user‑centric design measurement criteria and conduct testing to ensure positive user experience outcomes. Develop and document product design standards and patterns systemically across various products. Collaborate on process improvements and tool implementation to optimize design workflows. Cultivate and maintain continuous customer relationships, identifying and leveraging UX and design opportunities. Communicate effectively across all levels of a global enterprise, adapting your approach to diverse audiences and stakeholders. Required Skills & Qualifications Bachelor’s degree or equivalent work experience in Design, Human‑Computer Interaction (HCI), or a related field. 5+ years of experience in designing products. A dynamic design portfolio showcasing your design process and shipped products. Proven experience with iterative design sprints and lean, Agile development processes. Strong product design skills and practical application of human‑centered design methods that balance user needs with business goals. Demonstrated ability to navigate complex problems and develop holistic solutions for product and its UX ecosystems. Mastery of design and prototyping tools such as Figma, Miro, Adobe Creative Suite, and other industry‑standard design tools. Knowledge and experience with Design Systems and human interface guidelines for various platforms, including iOS, Android, and connected platforms. Ability to manage multiple projects, prioritize tasks, and meet deadlines effectively. Experience in sketching, concept creation, wireframing, producing information architecture, sitemaps, and user flows, along with creating clickable rapid design prototypes. Understanding of web technologies including HTML, CSS, and JavaScript. Excellent verbal and written communication skills, with the ability to listen, articulate positions, and advocate for design decisions. A vibrant and engaging communicator capable of presenting complex concepts and ideas to all levels of the company. Nice‑to‑Have Skills & Traits Master’s degree in a relevant field. Additional design skills in related fields such as filmmaking, motion design, or multimedia design. Familiarity with health technology. Strong attention to detail and precision in crafting ideas, educating cross‑functional teams, and ensuring successful execution. The ability and interest to help lead cultural shifts within the organization, including digital transformation initiatives. A vibrant and engaging storyteller with strong business communication and presentation abilities for all levels of the company. An intellectual curiosity that inspires those around you. The target hiring compensation for this role is $65–75/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include: medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable). Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr