Guest Experience Supervisor

Position Overview: The Guest Experience Supervisor owns the guest journey from the front drive through departure. The role leads the Guest Services team on shift, protects the arrival experience on high-volume convention days, and personally looks after Select Guests and VIPs. When a request falls outside Guest Services, the Supervisor refers it immediately to the right department manager and follows it through to closure. Hourly rate for this position: $34.18 Key Responsibilities Team leadership and development Supervise daily Guest Services operations, including Bellpersons, Doorpersons, Concierge and the Loyalty Ambassador, with staffing matched to the daily arrival and group forecast. Train and coach all Guest Services associates on MOS (Moments of Service), POE (Power of Engagement), the Select Guest program and Brand Standards. Lead a daily pre-shift huddle on expected volume, VIPs, group arrivals, rooms out of order and garage capacity. Recognize standout associates by name and build a collaborative, supportive, team-oriented department. Assist in overseeing the Omni Cares Internship Program, including the summer pool reservation system. Arrival, front drive and departure Review daily arrivals, including VIPs, Select Guests, ESPs, special requests and group arrival times from Sales and Conference Services. Hold every associate to the arrival standard: a greeting within 10 seconds, the car door opened, bag assistance offered, and the guest addressed by surname when known. Keep the front drive moving through curb deployment, clear lanes and signage for valet, rideshare and self-park, and a dedicated door lead on convention days. #J-18808-Ljbffr PERG online