Guest Services Specialist

Overview We are a firm that values performance and success. This Guest Services Specialist position is based in our Tysons office and supports our conference facilities department by providing professional and responsive guest services. Responsibilities Assist in coordination and execution of various meetings and events. Assist caterers for meetings and events, including communicating and placing orders with vendors. Utilize familiarity with office and conference layouts to facilitate meeting logistics. Collaborate with other departments, including marketing. Maintain and stock kitchens, conference rooms, and visitor offices. Set up and break down beverage, coffee, and food arrangements for daily meetings. Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances. Perform light administrative duties such as scanning, copying, and invoicing. Serve as a back‑up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors. Participate in special projects and additional duties as assigned. Required Skills Exceptional customer service and communication skills with persons of all levels. Detail oriented. Qualifications & Educational Requirements Bachelor’s degree. 2+ years of experience in a related area (coordinating events, hospitality, restaurants, etc.). Ability to manage multiple projects. Ability to conduct projects with little supervision. Ability to maintain a professional demeanor under pressure. Professional appearance and manner required for interaction with clients, attorneys, and staff. Physical Requirements Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage. Ability to lift a minimum of thirty‑five pounds. Benefits Comprehensive medical (PPO and HDHPs) and dental and vision plans covering domestic partners. Life and AD&D insurance. Short‑term and long‑term disability insurance. Tax‑advantaged accounts for health care expenses, including FSAs and HSAs. FSAs for dependent care. Health advocacy services. Behavioral health and counseling resources for all family members. 401(k) with profit sharing. Backup dependent care and senior care planning support. Resources for individuals with developmental disabilities and their caregivers. Paid holidays and other paid time off, including paid leave for new parents. Equal Opportunity Employer Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who are interested in applying for a position and require an accommodation during the process should contact View email address on click.appcast.io. Personal Information Collection Personal information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies. #J-18808-Ljbffr