IT Support Center Manager

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovative solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense, and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.Job SummaryThe IT (Information Technology) Support Center Manger will be responsible for overseeing and leading the day-to-day operations of the IT support team. This position will play a crucial role in ensuring the delivery of high-quality technical support to end-users and maintaining the overall efficiency of the IT support center. This position requires a strong combination of leadership, technical expertise, and excellent communication skills. This position will be located in Livonia, MI. It is 100% onsite.As an IT Support Center Manager, you will:Lead and motivate a team of IT support professionalsFoster a positive and collaborative work environmentProvide guidance, coaching, and performance feedbackOversee the daily operations of the IT support centerEnsure timely and effective resolution of technical issuesMonitor and report on key performance metricsImplement and improve support processes to enhance efficiencyEnsure a high level of customer satisfaction through effective communication and issue resolutionCollaborate with other departments to address user needs and concernsStay updated on the latest IT trends and technologiesProvide technical guidance and support to the teamTroubleshoot complex technical issuesAs an IT Support Center Manager, you will need:U.S. Citizen or U.S. Permanent Resident allowing for ITAR or CMMC compliance.Bachelor's degree in Information Technology or related field or equivalent experienceMinimum of (7) years of work experience supporting and maintaining endpoints, peripherals, Active Directory and Office Productivity ApplicationsExperience working with different cross functional teamsExcellent oral and written communication skills including ability to interact effectively with customers, vendors, and team membersLeadership and organizational skillsAbility to manage multiple projects, prioritize, and execute tasks successfullyFamiliarity with Service Desk software and toolsKnowledge of IT security best practicesStrong project management skillsA successful candidate may also have:Knowledge of data protection operations and legislation [e.g. NIST 800- 1/1, CMMC (Cybersecurity Maturity Model Certification), GDPR (General Data Protection Regulation)]Knowledge of a project management solution such as MS ProjectKnowledge of Visio or similar diagramming softwareKnowledge of the budgeting processOur full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.If you share our passion for providing innovative solutions to complex challenges, we want you on our team.Please visit our careers page and apply by clicking on this link: Visit our website: Like us on Facebook: Roush is an EO employer – Veterans/Disabled and other protected categoriesIf you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at View phone number on click.appcast.io.SummaryLocation: Livonia, MI, United StatesType: Full TimeExperience: ExperiencedDepartment: Information Technology - 8018