Supervisor, Sterile Processing - Travel

Supervisor, Sterile Processing

The Supervisor, Sterile Processing will provide onsite support, training, customer service, and communication regarding the processing of surgical instruments and staff management to contracted facilities in compliance with STERIS standard work or QMS, the Department of Health, TJC, DNV, OSHA, CDC, AAMI, and AORN standards, and facility goals and policies. Coordinates and oversees day-to-day operations of the STERIS IP sterile processing team. The Supervisor, Sterile Processing is responsible for their assigned shift. Work hours will be based upon the department and/or customer needs and may change during the course of your employment. This position requires 100% domestic travel.

Duties

Provides supervision and leadership of sterile processing department at assigned facility and shift.

Manages workflow and maintains staffing work schedule, including evenings, weekends and holidays, to ensure on time delivery to customer.

Meets with direct reports monthly to provide feedback, hold employee accountable to performance, development, and expectations to ensure quality service.

Responsible for partnering with leader to address and resolve employee concerns timely and drive employee engagement activities.

In collaboration with the manager, supports the scheduling for new STERIS employee orientation, on-the-job training, in-service education, and quality assurance programs when needed.

Participates in interviews, hiring, training, and coaching of customer employees as required by the contract.

Oversees and supports daily operations of all activities that relate to the proper processing of reusable medical supplies and instrumentation including decontamination, cleaning, assembly, sterilization, and storage processes within all set professional standards and regulations.

Performs sterile processing technician responsibilities as needed to ensure on time delivery to customer.

Follows chain of command within hospital and/or STERIS regarding identified problems or issues to ensure proper communication and resolution. Responsible for answering and responding to calls from the customer and other end-users, during and after regular business hours as required by the contract.

Duties - cont'd

Assists manager in review of all required documentation related to STERIS standard operating procedures and ensures staff's adherence to applicable policies and procedures.

Performs daily observations to identify process improvement opportunities within operations and employee performance and compliance.

Maintains a safe work environment by setting standards for staff use of universal precautions, personal protective equipment, and completing daily safety observations.

Promotes collaboration with customer physicians, nursing staff, department heads, and personnel of other departments.

Works with education to identify developmental training opportunities for employees and supports the delivery of education and training as required.

Other duties as assigned.

Education Degree

High school diploma or GED.

Required Experience

High school diploma or GED, bachelor's degree preferred.

4+ years' experience in sterile processing.

1+ years' experience in leadership (supervisor level or above with direct reports) OR 2+ years of lead experience.

CRCST or CBSPD certification and additional certification (i.e. instrument specialist, flexible endoscope, healthcare leader, manager, STERIS assessment) required. If not certified at point of hire, both certifications must be obtained within 12 months of hire.

Must be able to be compliant with hospital/customer credentialing requirements.

If assigned to travel, must maintain valid driver's license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirement.

Strong computer skills required including a working knowledge of MS Word and MS Excel. Experience with an instrument tracking system highly preferred.

Other Skills and Abilities

Must have a good working knowledge of instruments, the operation/workings of the OR and be able to readily understand their issues and requests. Be able to speak the language of the OR.

Ability to act as a resource for staff in both SPD and OR regarding identification and assembly of specialty instrument trays.

Ability to train in all procedures regarding SPD responsibilities.

Ability to schedule and maintain department productivity in order to provide necessary services within the set IMS budget for overtime.

Excellent written and verbal communication skills.

Other Qualifications

Ability to work daily in a fast-paced, high-pressure healthcare services environment.

Ability to perform tasks simultaneously while maintaining quality and controlling chaos.

Ability to work alternate shifts as necessary.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and reach with hands and arms. The employee is frequently required to sit, stoop, kneel, crouch, or crawl and talk, see and hear. The employee must frequently lift and/or move up to 50 pounds, push and/or pull up to 100 pounds on a cart or carriage.

Preferred Experience

Associate's and/or bachelors degree from an accredited two-year college or technical school preferred but not required.

Current certified healthcare leader (CHL) or certified in sterile processing management (CSPM).

Experience using instrument tracking software.

Microsoft Office (knowledge of MS Office 365 including Outlook, Excel, Word and PowerPoint) and must be capable of learning software programs (including instrument tracking and timekeeping and payroll systems) and/or hardware as required.

Union experience preferred (travel).

Skills

Understands and promotes concepts of the lean work environment.

Microsoft Office.

Understand and promotes the development of individual employee objectives.

Effective communication skills and ability to conduct team meetings.

Ability to handle multiple demands from many people and prioritize effectively.

Ability to maintain composure under pressure.

Ability to effectively employ delegation, collaboration, conflict resolution skills in a team environment.