Inside Solutions Representative (Cox Business)

Job Summary Inside Solutions Representative – Cox Communications, Inc. (CCI Management Level Individual Contributor). Compensation: hourly pay $17.40 – $26.06, with potential annual incentive/commission target of $28,340.00. Employment type: Hybrid – ability to work remotely part of the week, with 5% travel. Job Description Inside Solutions Representatives help small-to-medium business customers adopt technology solutions that drive mobility, scalability, and growth. You will build lasting relationships, provide proactive service, and secure new business through strategic collaboration. Responsibilities Handle inbound business customer calls related to new service activation, service upgrades, and account transfers, ensuring a seamless customer experience. Provide overflow support across additional call queues as needed, including assisting misrouted inquiries to ensure timely resolution. Proactively follow up on sales opportunities, installations, and customer inquiries to ensure timely resolution of issues and a high‑quality customer experience. Generate new business leads through proactive outreach and referral requests from existing customers, cultivating long‑term client relationships. Educate customers on installed products, service offerings, billing, and charges. Listen to customers to understand their needs and offer tailored solutions. Develop and deliver proposals and presentations based on clients’ business needs. Assess the serviceability of client locations and negotiate pricing, service levels, and terms with clients. Collaborate with sales engineers to find appropriate solutions and resolve installation or service issues. Perform ROI assessments to ensure sales profitability. Work with sales support to complete orders and maintain customer satisfaction, sharing customer insights and feedback with the marketing team. Qualifications Minimum: 5 years of experience in a related field or a high school diploma/GED with 3 years of experience; or an associate, bachelor’s degree or certification in a related discipline. Proficiency with computers and common business software. Preferred: Associate degree or technical certification in a related discipline. Preferred: Minimum 2 years of sales experience with a proven track record of meeting quotas. Preferred: Minimum 2 years of experience selling over the phone. Preferred: Minimum 6 months experience selling telecommunications products and services. Benefits Competitive hourly salary and incentive plans. Pro‑sales culture that honors sales contributions. Exceptional work‑life balance, flexible time‑off policies, and accommodating work schedules. Three days of in‑office collaboration; remote work available. Comprehensive healthcare benefits; multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, comprehensive fertility coverage, and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness and planning resources. Paid time off: minimum 16 hours per month, seven paid holidays; additional PTO for bereavement, voting, jury duty, volunteer time, military leave, and parental leave. Equal Employment Opportunity Statement Cox Communications is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr CCI CCI Corporate Services, LLC