Operations Coordinator

Operations Coordinator - San Francisco, CA

Full-Time, Exempt, On-site

5 minimum days/week in office

About Us:

“It always seems impossible until it's done.” - Nelson Mandela

We believe that even the biggest problems can be broken down into small, achievable steps. Poverty and access to justice are part of the same problem. And we're solving this problem together. At Open Door Legal (ODL), we're pioneering the country's first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us. We've grown 150x in 10 years, and in the next 2 years, we hope to finish scaling across San Francisco. To achieve this goal, we've created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people. We believe that injustice is the heart of poverty, and we're looking for someone to join us in ensuring justice for all.

Overview of Position:

Delivering on the promise of making San Francisco the first city in the US with universal access to legal services requires high-touch operations with many moving parts, including at least four physical office locations centrally located within our communities of service, volunteers and interns, and grant administration. The Operations Coordinator supports the operational infrastructure that enables Open Door Legal's offices and teams to function effectively. In this role, you will coordinate facilities administration, vendor management, office infrastructure, operational systems, organizational logistics, and the organization's volunteer program. Working closely with the Associate Director of Operations, the Operations Coordinator will implement operational systems, maintain organizational documentation, support grant administration and reporting processes, and coordinate organization-wide operational initiatives. This role also leads the day-to-day administration of ODL's volunteer program, ensuring an exceptional volunteer experience while supporting organizational talent and community engagement goals.

Success in this role requires grit, dynamism, teamwork, care, and passion (our five values as an organization). You will report directly to our Associate Director of Operations.

Responsibilities:

• Coordinate facilities vendors, service providers, maintenance scheduling, and landlord communications as well as office infrastructure projects, office moves, and workspace improvements.
• Manage office furniture, equipment, shared workspaces, kitchens, and organizational purchasing.
• Coordinate implementation tasks for operational projects led by the Associate Director, tracking project timelines, action items, and implementation progress.
• Coordinate collection of grant documentation and reporting materials; track grant reporting deadlines and cross-functional follow-up; and maintain grant documentation, reporting templates, and operational records.
• Maintain standard operating procedures (SOPs), templates, forms, operational documentation, and organizational resources.
• Manage volunteer recruitment, interviewing, onboarding, offboarding, scheduling, and communications.
• Maintain volunteer databases, surveys, evaluations, reporting, and program documentation.
• Build and maintain relationships with schools, workforce organizations, and community partners to strengthen volunteer pipelines.
• Coordinate logistics for board meetings, staff events, trainings, and organization-wide gatherings.
• Provide administrative coordination for organization-wide operational initiatives.
• Embrace and embody our values of teamwork, grit, caring, passion, and dynamism.

Requirements:

• Passion for the mission of Open Door Legal
• Minimum of three (3) years of experience in operations, office administration, volunteer management, project coordination, or nonprofit administration.
• Demonstrated ability to coordinate multiple priorities and manage complex administrative workflows.
• Strong organizational, communication, and relationship-building skills.
• Experience in maintaining systems, documentation, and operational processes.
• Comfortable coordinating across multiple departments and managing competing priorities.
• Proficiency with Microsoft Office, Google Workspace, project management tools, and database systems (experience with Salesforce, Notion, or similar platforms preferred).
• Must live within San Francisco, or be willing to commute regularly to and between our four offices (Bayview, Excelsior, Western Addition, and Sunset).

Bonus Points:

• Experience with Salesforce, Notion, or similar platforms
• Experience working with low-income and vulnerable populations
• Experience working in a human services nonprofit
• Having lived a significant period of your life in San Francisco proper

Starting compensation is $76,500 to $92,500 annually based on experience.

Perks:

• Loan Repayment Assistance - for staff pursuing 10-year public interest debt forgiveness, we will pay the minimum payment on all qualifying loans so that you don't need to worry about student loan debt (this is a conditional benefit).
• Medical/Dental/Vision Plan offerings at 100% coverage
• Generous paid time off (four weeks vacation and two weeks sick/care)
• Flexible work hours
• Generous paid parental leave
• 401K/Retirement Account
• Strong organizational culture
• We believe everyone is always learning. We financially invest in individual professional development for each staff member and provide many internal and external mentorships, coaching, and learning opportunities (conferences, workshops, etc.).
• We are a fun and hard-working office with best-in-class technology solutions for anyone who's passionate about making a meaningful and measurable difference.

Applications received before July 24, 2026 will receive priority consideration.

To apply, submit your cover letter and resume. You may type your cover letter into the text box or combine your cover letter and resume into one PDF document for upload.

Ideal start date: August 10, 2026

Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law including the San Francisco Fair Chance Ordinance.

We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at whitney [at] opendoorlegal [dot] org.