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Director of Customer Experience - Scale Service Excellence

PSS Cross Country Infrastructure Solutions

PSS Cross Country Infrastructure Solutions is seeking a Director of Customer Experience in Houston, Texas. This role is pivotal in developing and executing a customer experience strategy that emphasizes responsiveness, accountability, and service excellence across multiple branches. The ideal candidate will have over 7 years of leadership experience in industrial distribution or related environments, with a strong focus on operational improvements and customer retention strategies. This position offers comprehensive benefits, including medical, dental, and a generous 401(k) with company match. #J-18808-Ljbffr PSS Cross Country Infrastructure Solutions

Vacancy posted 1 day ago
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