Help Desk Technician I

Help Desk Technician I (Bhak)

We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.

Responsibilities

• Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
• Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
• Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
• Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
• Assist other IT personnel with their job responsibilities as necessary.
• Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
• Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide scheduled after hours on-call support for customers.
• Perform other duties as assigned.

Qualifications

Educational & Experience:

• Associate's Degree in Management Information Systems, Computer Science, or related field. Experience may be substituted on a year-to-year basis. Degree may be in-progress.

Certificates, Licenses, Registration Requirements:

• Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.
• We require that these qualifications be completed prior to one calendar year after being hired.

Skills :

• Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.

Knowledge :

• Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology

Abilities :

• Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. Ability to sit/stand for prolonged periods of time; confined to workstation.
• Ability to lift objects up to 50 lbs.
• Prolonged use of video display terminals.
• Reach/relocate items above shoulder.

Targeted salary for this role is $34.84/hour based on qualifications and experience. SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.