Administrative Assistant-Rehab Services

Job Title

Rehab Administrative Assistant

Job Description

To provide clerical support to the outpatient rehabilitation department, orthopedic institute, and pre-admission testing department.

Accountabilities

Provides all departments with necessary clerical support

Ensures that area allows for efficient registration and reception of patients.

Performs order entry accurately.

Performs registration accurately and efficiently.

Proactively addresses the needs of the patient upon arrival and departure from the department.

Ensures that all intake paperwork is completed at the time of the initial visit

Accurately collects copayments, provides receipts, and logs payment at the time of service.

Maintains par levels of all rehab brochures in the outpatient therapy area.

Maintains office supplies and forms for the therapy areas.

Distributes mail to therapist as needed.

Performs processing of both incoming and outgoing faxes including maintenance of accurate logs.

Performs scanning and copying as needed.

Delegates appropriately to volunteers.

Able to perform all duties outlined in Rehab Administrative Assistant job description.

In collaboration with the Rehab Senior Administrative Lead, problem solves office equipment issues such as computers, fax machines, copier, and phones in all areas.

Communicates with all patients and team members in a collaborative, courteous manner while demonstrating strong customer service.

Consistently demonstrate strong verbal and non-verbal communication skills

Consistently interact with patients, physicians and other team members courteously.

Ensures that phones are answered in timely, courteous manner.

Record messages with proper elements and delivers to appropriate individuals.

Displays excellent customer service skills both in person and on the phone.

Obtains language line device if required and notifies manager if sign language interpreter needs to be scheduled.

Performs scheduling functions for rehab services that are accurate, timely and efficient

Performs scheduling for all rehab services that are timely and accurate from evaluation forward.

Reviews all booking notices for accuracy and takes action to rectify any discrepancies.

Maximizes therapist schedules in collaboration with the Manager and therapists.

Performs follow up scheduling/rescheduling of patients.

Manages electronic medical records including scanning of documents accurately, timely and efficiently.

Complete all registrations.

Create all new patient records with all mandatory elements.

Ensure that all intake information is sent to patient prior to arrival

Ensure that all data collection for patient is completed prior to evaluation.

Scans appropriate paperwork into patients chart throughout their episode of care

Send all plan of care documentation as per department guidelines, maintain database in system, and ensure that signed plan of cares are received and documented as such.

Complete insurance authorizations under the guidance of the therapist.

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualifications

H.S Diploma/ GED Required

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.