Event Manager | Full-Time | Palm Beach County Convention Center

Event Manager

The Event Manager is the liaison between the show manager/client and all building operations staff and contractors. After the contract is signed for an event, the Event Manager works directly with the client to provide any needs from the facility. In addition, the Event Manager makes certain that all building policies and procedures are followed in preparing for and implementing the event. When the event is in the building, the event manager runs the show, making certain that the client's needs are met and any building or safety issues are addressed immediately. The Event Manager is the PBCCC staff member with whom the client will have the most contact before, during, and after the event; and it is imperative that service be a priority with the position. It is important that the event manager can anticipate potential problems and, in all cases, be solution-oriented so that the client can achieve the most important resulta successful show. The Event Manager will supervise, indirectly, all building operational staff during an event activity. This position will report to the Director of Events.

This position does not allow the ability to work remotely and will require the ability to work long and irregular hours, early mornings, late nights, overnights, weekends, holidays, and an extended number of consecutive days.

This role pays an annual salary of $54,000 - $67,000.

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until December 4, 2026.

Responsibilities

• Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for the building with all parties and departments involved in the event.
• Manages and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, diagrams, event staffing requirements, set-up requirements, general instructions, and supporting documentation for each event using industry-specific software.
• Communicate changes before and during events.
• Develop and control event budgets, including preparing and providing pre-event event financial estimates to clients based on potential operational costs during the course of the event.
• Collect funds from the client on the prepared estimate before the event commences.
• Coordinate the completion of post-event financial settlements through invoicing and collections.
• Troubleshoot during event preparation and during the event to ensure that all event setups are correct, including making decisions about policy, procedures, billing, and staffing.
• Monitors in-house set-up to ensure that the facility, equipment, physical set-up, and labor provided meet the requirements of contractual agreements within the constraints of safety, health, and fire code standards.
• Ensure that all event insurance certificates, licenses, and permits required for events or production are obtained in a timely manner.
• Manages and oversees all production, setup, staffing, and event-related contracted services for assigned events.
• Coordinate with the building operational personnel to ensure that the facility is cleaned prior to, during, and after all events to maintain building appearance and increase customer satisfaction.
• Communicate and coordinate with in-house Food & Beverage contractor on room sets, F&B placement and timing of meal functions
• Serve as a facility representative at assigned events by enforcing facility policies and procedures.
• Identify and resolve public and event-related complaints in a professional manner, ensuring customer satisfaction.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Attend various weekly scheduled building meetings.
• Communicate any problems and proposed solutions to the Director of Events, Assistant General Manager, and General Manager.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
• Manages and oversees assigned events, as well as those events assigned to other event managers/coordinators.
• Act as manager on duty as required.
• Complete all duties with a customer service focus through teamwork & dedication to OVG principles.
• Perform other duties and responsibilities as assigned.
• Gather and distribute information and invoices within designated deadlines.

Qualifications

• Bachelor's degree (B.A.) from an accredited four-year college/university with major coursework in event management, facility management, sports management, hospitality management, business administration, or a related field required. A considerable amount of commensurate professional experience may be considered in lieu of the formal education requirement.
• 3-5 years of increasingly responsible experience in event management working for a public assembly facility, convention center, arena, hotel, or similar facility.
• Ability and willingness to work a frequently flexible schedule, including long and irregular hours that may vary due to event activity and load-in/load-out and may include any combination of early mornings, late evenings, overnights, weekends, holidays, and an extended number of consecutive days.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations; food service practices; A/V equipment; and relevant federal, state, and local regulations.
• Ability to meet deadlines as pertains to the event planning process.
• Demonstrates familiarity with facility use contracts.
• Knowledge of Microsoft Office programs; experience with Momentus, Social Tables, or AutoCAD is preferred but not required.
• Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously.
• Ability to work independently and as part of a team.
• Professional presentation, appearance, and work ethic.
• Strong communication skills.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of fire and public safety regulations.
• Bilingual (English/Spanish) is highly desired.
• Certified Meeting Professional (CMP) certification is preferred but not required.