Sales Front Desk Associate

Benefits:

401(k)

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Who We Are

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:

· Sales experience and confidence (membership sales is highly valued!)

· Customer service experience (retail or restaurant)

· Computer/ Technology proficiency

· A passion for dogs and dog health & wellness!

· Reliable transportation

· Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!

Benefits

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Total Compensation - $24-30/hr.

Base pay is $18- $21 an hour.

Can expect $6-9 additional per hour based on tips

Opportunity for commissions incentives

Medical benefits upon eligibility

Merit-based pay increases

Paid Vacation

Complimentary service membership

Tasks

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards