Sales Front Desk Associate
$24 - $30 per hourScenthound San Diego, CA
Benefits:
401(k)
Competitive salary
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Who We Are
Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
About the Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
· Sales experience and confidence (membership sales is highly valued!)
· Customer service experience (retail or restaurant)
· Computer/ Technology proficiency
· A passion for dogs and dog health & wellness!
· Reliable transportation
· Willingness to work in a smoke-free environment
Who We Are Looking For
We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!
Benefits
Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
Total Compensation - $24-30/hr.
Base pay is $18- $21 an hour.
Can expect $6-9 additional per hour based on tips
Opportunity for commissions incentives
Medical benefits upon eligibility
Merit-based pay increases
Paid Vacation
Complimentary service membership
Tasks
Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer – responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
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