Product Manager / Service Designer (Digital Product & Human-Centered Design)

Job Description

Job Description

Description:

ReefPoint Group is a Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering innovative technology, data, analytics, AI, and digital transformation solutions to Federal agencies. Our teams help solve complex mission challenges through cloud modernization, data engineering, advanced analytics, artificial intelligence, cybersecurity, and human-centered design.

As we continue to grow, we are looking for talented Product Managers, Product Owners, Service Designers, Customer Experience professionals, and Digital Transformation leaders to support future Federal initiatives.

Position Overview

We're seeking professionals who excel at turning customer needs into scalable products and services. This talent community supports future opportunities leading product strategy, customer discovery, service design, platform adoption, Agile delivery, and digital transformation initiatives across enterprise cloud, analytics, AI/ML, and data platforms.

What You'll Do

• Lead product strategy, roadmap development, and backlog prioritization.
• Conduct customer discovery, stakeholder interviews, and user research.
• Design customer journeys, service blueprints, and operational workflows.
• Facilitate Agile ceremonies, workshops, roadmap reviews, and planning sessions.
• Develop business cases, adoption strategies, and executive communications.
• Partner with engineering, architecture, AI/ML, governance, and business teams.
• Monitor adoption metrics, customer satisfaction, and operational KPIs.
• Drive continuous improvement and organizational change initiatives.

Job Requirements

• Experience in Product Management, Product Ownership, Service Design, Customer Experience, or Digital Transformation.
• Strong Agile delivery experience.
• Experience leading cross-functional initiatives.
• Excellent stakeholder management and executive communication skills.
• Ability to translate customer needs into actionable solutions.

• Bachelor's degree in Business, Information Systems, Human-Centered Design, Design, Engineering, Public Administration, or a related field.
• Minimum of 3 years of professional experience in Product Management, Product Ownership, Service Design, Human-Centered Design, Business Analysis, Digital Transformation, or a related discipline.
• Experience gathering business and user requirements through stakeholder engagement and discovery activities.
• Experience working within Agile delivery teams.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to balance customer needs, business objectives, and technical considerations when developing solutions.
• Strong analytical and problem-solving skills.

Preferred Qualifications

Experience with one or more of the following disciplines or methodologies is highly desired.

Product Management

• Product Strategy
• Product Roadmaps
• Product Ownership
• Product Discovery
• Backlog Management
• User Story Development
• Feature Prioritization
• Minimum Viable Product (MVP)

Human-Centered Design

• Service Design
• Human-Centered Design
• Design Thinking
• User Research
• Journey Mapping
• Service Blueprinting
• Persona Development
• Customer Experience (CX)

Agile Delivery

• Agile
• Scrum
• SAFe
• Kanban
• Lean
• Continuous Improvement

Product & Design Tools

• Azure DevOps
• Jira
• Confluence
• Miro
• Figma
• Lucidchart

Additional Experience

• Digital transformation initiatives
• Business process improvement
• Change management
• Data-informed product decisions
• Federal consulting experience
• Experience supporting VA, DoD, DHA, CMS, HHS, or other federal agencies
• Active Public Trust or Security Clearance (or ability to obtain one)

Why Join ReefPoint Group?

At ReefPoint Group, you'll help organizations transform how they deliver services through thoughtful product strategy, human-centered design, and collaborative problem-solving. You'll work alongside experienced consultants, engineers, designers, and technologists to develop innovative solutions that improve customer experiences and support meaningful federal missions.

We foster an environment where curiosity is encouraged, ideas are valued, and continuous learning is part of our culture. Whether you're shaping a digital product, redesigning a customer journey, or helping clients navigate organizational change, your work will have a lasting impact.

If you're passionate about building better products, improving customer experiences, and solving complex challenges, we'd love to hear from you.

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