Customer Success Manager
Factory
We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory. This is a hands‑on role for someone who thrives in ambiguity and wants to help build a generational company. You will shape the playbooks, influence the roadmap, and define what "success" looks like for engineering teams. What you will do and achieve: Drive Consumption & Value: Own the post‑sales journey for our enterprise customers, focusing heavily on driving adoption and consumption. Strategic Partnership: Build relationships with key stakeholders—from VP of Engineering to individual Tech Leads. Operationalize Success: Move beyond ad‑hoc support to build repeatable "success plans" to proactively intervene when usage dips or blockers arise. Secure Renewals & Expansion: While consumption is your north star, you will lay the groundwork for long‑term NRR by proving clear ROI and working with the Account Director to identify opportunities for expansion into new teams and business units. Voice of the Customer: Channel feedback from key users back to Engineering teams to help inform the Product roadmap. Enablement & Evangelism: Lead onboarding workshops and business reviews that educate teams on best practices. Hands‑on Support: Act as the front‑line support for your accounts, and help troubleshoot any customer inquiries; no problem is too small for you to handle. Qualifications: 2‑4+ years of experience in a customer facing role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally supporting enterprise customers at a technical product company. Commercial and technical fluency: Strong understanding of technical products and an ability to translate the use of these technical products into business value and outcomes for customers. Builder Mindset: You are excited to help build the function, not just fill a seat. You are comfortable with ambiguity and move fast. Nice to have: DevTools Experience: Familiarity with broader developer tooling ecosystem and practices Startup Experience: You’ve worked in a high‑growth environment where roles are fluid and ownership is high. Location: This role is open to San Francisco, New York City, or London. #J-18808-Ljbffr
$80k - $150k
...companies. That directly affects how well companies understand their customers and how well they can serve them. #2 The team you will join... ...with the smallest possible team. The Role As Customer Success at Conveo, you will own long-term partnerships with...SuggestedConveo.ai
San Francisco, CA17 days ago$75k - $80k
...becoming the largest and most influential cannabis distribution network globally. About the Role We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a...SuggestedFor contractorsRemote workGrabJobs
San Francisco, CA1 day ago$140k - $180k
...point. We have a strong base of enterprise customers who love our product and dozens of new... ...2–6 years of experience in Customer Success, Support, or Operations , ideally at an... ...you can explain complex issues simply and manage multiple stakeholder levels with professionalism...SuggestedFull timeWork at officeRelocation packageFlexible hoursVitalize Care
San Francisco, CA16 hours ago$85k - $105k
...DC, New York City, San Francisco Employment Type Full time Location Type Hybrid Department Client Success Clipbook is looking for a results-driven Customer Success Manager to join our fast-growing startup. This includes a range of responsibilities and areas of ownership...SuggestedFull timeFlexible hoursClipbook
San Francisco, CA16 hours ago$97k - $120k
...by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come... ...spaces. Why Hover wants you Hover is looking for a Customer Success Manager to help our mid‑market customers adopt, engage with, and realize...SuggestedFull timeFor contractorsWork at officeLocal areaFlexible hoursHOVER Inc.
San Francisco, CA16 hours ago- ...Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go‑to‑market teams. You will own the full post‑sales lifecycle of a customer account portfolio...Work at office
MicroStrategy
San Francisco, CA16 hours ago $110k - $130k
...need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their... ...business outcomes with our product. To achieve this, you will: Define success with customers and onboard them Own relationships and be...Full timeBobyard
San Francisco, CA17 hours ago$10 per hour
...the globe. We’re an 80-person team (~50 in engineering), located across North and South America. The Role We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows...Remote workFlexible hoursCanals
San Francisco, CA4 days ago$100.1k
...Join to apply for the Customer Success Manager role at Vultron Continue with Google Continue with Google Join to apply for the Customer Success Manager role at Vultron About Vultron Vultron is bringing the power of modern artificial intelligence and large language models...Full timeFor contractorsWork at officeRemote workWorldwideFlexible hoursVultron Inc
San Francisco, CA16 hours ago- ...About the Role As a Customer Success Manager at JustAI, you are the strategic partner and trusted advisor for some of the world's leading consumer brands. You’ll work directly with lifecycle, growth, CRM, and product marketing teams to help them unlock measurable business...
JustAI
San Francisco, CA16 hours ago - ...pain points, build value models, provide support, and onboard customers. They live across websites, inside your product, can join... ...experience. The Role We are looking for a full‑cycle Customer Success Manager to own customer outcomes at1mind from onboarding through renewal...Full timeContract workRemote work
1mind
San Francisco, CA16 hours ago $130k - $170k
...About The Role We are looking for a Founding Customer Success Manager. This role is a unique opportunity to be part of the early Rec team and help define the operations, business strategy, and culture of the organization. You will work closely with best-in-class operations...Flexible hoursRec
San Francisco, CA16 hours ago- ...Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This... .... Qualifications Ideal Candidate: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor’...Contract workNight shift
Augment CXM
San Francisco, CA4 days ago $90k - $130k
...As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business and guide them through the entire lifecycle...Windfall
San Francisco, CA5 days ago- ...Customer Success Manager Flint is growing fast, and the customers signing up now will determine whether our reputation spreads to the next marketing team. We are hiring our first Customer Success Manager to own this critical function. You’ll report to the CEO and collaborate...Live inWork at officeNight shift
Flint Services
San Francisco, CA16 hours ago - ...Overview Open role: Customer Success Manager — San Francisco, CA (On-site). As a Customer Success Manager, you will be the primary champion for our clients after they've signed on to use Methodic. Your goal is to ensure they achieve the outcomes they expect—launching...
Methodic
San Francisco, CA16 hours ago $150k
...Customer Success Manager - West Coast US The Opportunity Brightflag brings a trailblazing product, which is truly differentiated, to a legal tech growing market. And we are continuing to invest heavily in product and customer success. This means that our customer...Work at officeRemote workWork from homeBrightflag
San Francisco, CA4 days ago- ...enterprise accounts. This means owning the full customer lifecycle for a dynamic portfolio from... ...AI-powered workflows that make Customer Success itself more efficient while building... ...experience in Customer Success, Account Management, or similar customer‑facing roles with a...Work at officeWork from home
Gamma
San Francisco, CA2 days ago $75k - $90k
...million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators... ...and efficient payments. Job Description As the Customer Success Manager at Change, your primary goal is to champion customer satisfaction...Work at officeChange.org
San Francisco, CA3 days ago$70k - $100k
...with autonomous AI agents that handle calls, close sales, and manage operations, empowering teams to focus on creating exceptional... .... Role Description We are seeking a full-time Founding Customer Success Manager to join our team on-site at our San Francisco, CA location...Full timeWork experience placementLance (YC W26)
San Francisco, CA17 hours ago$86.5k - $138.5k
...BOX) is the leader in Intelligent Content Management. Our platform enables organizations to... ...world of content management and empower our customers to completely transform workflows across... ...shift. WHY BOX NEEDS YOU Our Customer Success team powers long-term customer value and...Live inWork at officeShift work3 days per weekBoxinc
San Francisco, CA16 hours ago- ...Full time Location Type On-site Department Implementation & Customer Success Please note: this role is required to be based in San Francisco... ...bugs and feature requests. Develop and maintain account management and support best practices and documentation. Experience 2+...Full timeWork at office
Campfire
San Francisco, CA16 hours ago $71k - $139k
...Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric...Local areaImmediate startWorldwideFlexible hoursMongoDB
San Francisco, CA16 hours ago$140k - $180k
...approach to enterprise security, starting with Third-Party Risk Management, a domain that is mission critical, deeply human, and... ...category gets defined is open right now. About This Role As a Customer Success Manager at Archer Faris, you are passionate about and have a...Immediate startFlexible hoursArcher Faris
San Francisco, CA16 hours ago- ...Join to apply for the Customer Success Manager role at CloudTrucks Join to apply for the Customer Success Manager role at CloudTrucks CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager. This is a 0 to 1 opportunity, where you will play...Full timeLocal areaRemote workNight shift
CloudTrucks
San Francisco, CA3 days ago $90k - $100k
...venture investors and building category-defining technology at the intersection of AI and enterprise sales. Role Snapshot Role: Customer Success Manager, AI Implementation Compensation: $90K $100K base (OTE: $110K $120K) + competitive equity Experience: 3-8 years in customer...Full timeCrossing Hurdles
San Francisco, CA16 hours ago- 3 weeks ago Be among the first 25 applicants Terminal49 is looking for a Customer Success Manager (CSM) to own and grow key customer relationships while driving measurable outcomes across a portfolio of accounts. Customer Experience is central to how we win and retain...Contract workFlexible hours
Terminal 49
San Francisco, CA4 days ago - ...this growth journey! ***Must be in commutable distance to Downtown SF, 3x a week*** Job Overview We are seeking a qualified Customer Success Manager to help us foster strong relationships and drive growth, not only within our existing customer base but also with future...Work at officeImmediate startFlexible hours
80Twenty
San Francisco, CA3 days ago - ...fighting friendly fraud. People love what we’ve built, from everyday users to the biggest names in finance. We’re looking for a Customer Success Manager to join our growing team and serve as a trusted advisor to Casap’s customers. In this role, you’ll manage ongoing...
CASAP
San Francisco, CA16 hours ago - ...quickly. About the Role This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value... ...and expansion Own customer health scoring and success measurement Build customer advocacy programs...Work at office
Mintlify
San Francisco, CA5 days ago
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