Customer Success Manager

Overview Open role: Customer Success Manager — San Francisco, CA (On-site). As a Customer Success Manager, you will be the primary champion for our clients after they've signed on to use Methodic. Your goal is to ensure they achieve the outcomes they expect—launching and operating their financial product smoothly using our platform. You’ll proactively support and guide them, making sure they are leveraging Methodic’s features fully and that any issues are resolved promptly. Simply put, when our clients succeed, we succeed, and you’ll be at the heart of that relationship. Responsibilities Onboard new customers effectively: help them configure and customize Methodic to fit their product’s needs, including setting up workflows such as onboarding with KYC/AML, transaction processing, and reporting. Train clients’ teams on how to use the platform—conduct webinars, workshops, or one-on-one sessions to walk them through features and best practices. Serve as the day-to-day point of contact for clients, answering questions about the platform, advising on how to achieve tasks, and ensuring they are comfortable and confident in using Methodic. Monitor client usage and engagement; proactively reach out if usage drops or if patterns indicate potential issues (e.g., changes in transaction volumes). Advocate for clients by relaying feedback and feature requests to the product team; help prioritize changes that benefit multiple clients. Collaborate with Support and Engineering to resolve technical problems affecting clients and keep them updated on progress and resolution. Drive customer satisfaction and retention—aim for renewals and potential expansion of usage, identifying upsell opportunities and coordinating with Sales as needed. Requirements 3+ years experience in a customer success or account management role for a B2B software product (experience in fintech or financial software is a strong plus). Exceptional communication and interpersonal skills; ability to build rapport with clients and explain technical concepts clearly. Strong organizational skills to manage multiple client accounts simultaneously. Empathetic and customer-centric mindset; able to proactively address client concerns and needs. Familiarity with the financial services industry or ability to quickly learn fundamentals (e.g., KYC, transactions, compliance basics). Problem-solving skills and resilience; able to adapt in a fast-paced startup environment and find creative solutions. Team player attitude; comfortable collaborating with Sales, Support, and Product teams to deliver a seamless customer experience. #J-18808-Ljbffr