Practice Support Assistant

Practice Support Assistant

Do you have a passion for working with individuals of diverse racial, ethnic, and cultural backgrounds to provide comprehensive support? Are you looking for work/life balance and an excellent benefit package? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a full time Practice Support Assistant in our Integrated Health Services Outpatient Clinic!

What You Will Be Doing Working as a Practice Support Assistant you will be responsible for working with individuals of diverse racial, ethnic, and cultural backgrounds to support the ongoing operations of the Integrated Health Services Outpatient Clinic. The qualified candidate will greet ISK guests and refer them appropriately, check in patients, maintain and coordinate provider schedules, collect copays, maintain clinic flow and answer multi-line phones. Other duties will include: performing data management duties; sorting and distributing mail; providing efficient and effective clerical support to designated functional area or department and maintaining the confidentiality of consumer and other information.

What We Require You'll have a High School Diploma or GED and a minimum of two years comprehensive office experience working in a client-services setting. Experience working in a medical office is preferred. Excellent interpersonal and human relation skills are essential, as this candidate will serve as the initial welcoming face and voice for the entire agency. An ability to remain calm under pressure, keep track of multiple tasks and work with frequent interruptions will be absolutely necessary. The qualified candidate will be culturally competent and have highly developed computer skills, including Windows and Microsoft Office programs. Lived experiences with behavioral health issues are also desired.

Why Work For ISK Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development. We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan including a 6.2% retirement match and pension plan! You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is also the home of the Kalamazoo Promise!

Who We Are Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us! Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión.

We look forward to meeting you! If you, or someone you know, might be interested in this position, visit to learn more and to apply today!

Physical Requirements/Working Conditions: Physical Efforts – Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot. Working Conditions – Office environment with noise from computers, copy machine, and telephones. Use of computer screen for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of viewing computer screen. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required.