Director of Information Technology

Director Of Information Technology

The Town of Vienna is seeking a dynamic Director of Information Technology to provide executive leadership for its enterprise technology strategy, cybersecurity program, GIS services, and business applications. This is an exceptional opportunity for an accomplished technology executive to influence organizational strategy, lead complex technology initiatives, strengthen cyber resilience, and guide a highly skilled team in delivering innovative, secure, and customer-focused solutions. Reporting to executive leadership, the Director serves as a trusted advisor to the Town Manager and Town Council while ensuring the Town's technology investments align with strategic priorities and position the organization for continued success in an increasingly digital world.

Nestled in the heart of Northern Virginia, the Town of Vienna is a welcoming, engaged community known for its exceptional quality of life, responsive local government, and commitment to innovation. With a dedicated workforce and a collaborative leadership team, Vienna delivers the personalized service of a small town while embracing the forward-thinking technology and strategic planning expected of a modern municipality.

As Director of Information Technology, you'll have the opportunity to make a lasting impact across the entire organization. Your leadership will influence how technology supports public safety, municipal operations, employee productivity, and citizen services for years to come. You'll work alongside department directors, executive leadership, and elected officials to shape technology strategy, strengthen cybersecurity, and champion innovative solutions that improve the way government serves the community.

Work Schedule: Monday through Friday 8:00 AM - 4:30 PM. Occasional night meetings & general availability for after hours emergencies. All new employees must satisfactorily complete a background check, including a fingerprint based CJIS criminal history check. A conditional offer of employment may then be made contingent upon the successful completion of a drug test. This is an Exempt Position.

Duties and Responsibilities

The purpose of this class within the organization is to provide strategic vision, leadership, and operational direction for the Town's information technology infrastructure, GIS services, and enterprise applications. The Director of IT holds ultimate accountability for safeguarding the Town's digital infrastructure, sensitive citizen data, and public safety information systems. Additionally, the role directs and manages the IT Department's daily operations—overseeing the planning, lifecycle management, and maintenance of municipal hardware and networks while aligning all initiatives with the Town's capital and operating budgets. This class works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. Essential Functions:

• Oversees the day-to-day operation of the Town's networks, databases, applications, cloud services, hardware, and other technology services managed by the IT Department.
• Maintains and operates a business continuity plan for the Town's IT resources.
• Manages the IT support operation with clearly defined goals and metrics for ensuring high levels of customer service.
• Develops Town information systems plans in alignment with the Town Manager's strategic plans, with special emphasis on the role of information in a municipal government.
• Develop, implement, and enforce robust enterprise-wide cybersecurity policies.
• Ensure strict compliance with federal, state, and local mandates, including CJIS (Criminal Justice Information Services), HIPAA, PCI-DSS (Payment Card Industry Data Security Standard), NIST (National Institute of Standards and Technology), ISO (International Organization for Standardization), CISA (Cybersecurity & Infrastructure Security Agency) and Virginia-specific data breach notification laws.
• Owns, maintains, and regularly tests the Town's Cyber Incident Response Plan and Disaster Recovery/Business Continuity protocols in accordance with NIST SP 800-34 and NIST SP 800-61.
• Serves as the Technical Incident Commander for cybersecurity events, coordinating response efforts with legal counsel, Public Information Officers (PIOs), and state/federal agencies (e.g., VDEM, CISA, FBI).
• Adheres to COOP (Continuity of Operations Plan) standards consistent with VDEM guidance.
• Leads IT support operations for the Town's Emergency Management Team (EMT), attending all EMT meetings, trainings, and exercises.
• Oversee continuous vulnerability scanning, penetration testing, and risk assessments.
• Deliver clear, executive-level risk profiles and security posture updates to the Town Manager and Town Council.
• Establishes and maintains the Town's enterprise-wide defense-in-depth security architecture.
• Standardizes advanced threat mitigation strategies including Multi-Factor Authentication (MFA), Endpoint Detection and Response (EDR), and Zero-Trust network segmentation.
• Safeguards municipal data integrity by directing the design of resilient, recoverable backup systems aligned with NIST standards and cyber insurance requirements.
• Mandate and oversee ongoing security awareness training and phishing simulations for all Town employees and elected officials.
• Serves as the project leader for departmental staff members during the implementation of new or upgraded business software systems.
• Responsible for leading the decision making of any department's interest to acquire new technology.
• Serves as the primary point of contact with vendors for all major technology systems with the responsibility of monitoring the adherence to the terms of the contracts.
• Facilitates decisions by departmental staff on the investment, implementation, and use of technology to support their business objectives.
• Sets policy and procedures for exceptional communication between IT and the user base regarding system outages and service disruptions.
• Assists Human Resources and the Town Manager to update and establish personnel policies regarding the use of technology.
• Advises the Town Council and senior management on information technology, conducting research and presenting findings and recommendations, as necessary.
• Prepares Town Council Meeting and Work Session IT agenda items.
• Presents IT agenda items at Town Council meetings.
• Hires, trains, motivates, coaches and evaluates employees; instructs, assigns and reviews work of employees; recommends salary increases, promotions; implements discipline; recommends termination.
• Supports continuing professional education and career enhancement opportunities, as budgets allow, for staff.
• Prepares and approves purchase requisitions; assists Town departments in procurement of information technology related products and services.
• Directs the day-to-day operations of computer system projects, data processing operations and communications activities; creates or reviews all documentation generated by the Information Technology Department to include those that cover technical systems and town-wide business processes.
• Analyzes town business processes and practices and develops business systems technical requirements; studies, evaluates, plans and implements new research programs and techniques; reads trade documents and has discussions with peers from other jurisdictions.
• Ensures information technology training is provided for department staff and Town staff needing information technology to accomplish their duties.
• Ensures data lifecycle management and records disposition in accordance with Library of Virginia retention schedules and the Virginia Public Records Act.
• Develops and maintains a system for sufficient backup of all data files and maintains documentation of operating procedures.
• Maintains inventory of supplies and equipment.
• Manages the replacement plan for all Town of Vienna IT equipment.
• Manages the administration and support of the enterprise document management system (currently Laserfiche).
• Oversees the Town's enterprise GIS database and mapping services, ensuring system reliability, data integrity, and strategic spatial analysis for all municipal departments.
• Manages the technology, broadcast, and AV support infrastructure for all public Board and Commission meetings to guarantee uninterrupted, compliant, and accessible public proceedings.
• Establish and maintain robust enterprise AI governance framework in accordance with NIST AI RMF 1.0.
• Formulate, justify, and manage the annual IT operating budget and the multi-year Capital Improvement Project (CIP) budget for technology and security infrastructure.

Minimum Training and Experience

Requires a Bachelor's Degree in Computer Science, Information Systems or closely related area. Requires eight years' full-time technical customer service and information systems management or closely related experience, of which three years were in a supervisory capacity. Strong written, oral, and presentation skills. Ability to cohesively lead a highly technical team with a strong vision of future directions. Broad working knowledge of enterprise and departmental technology environments and the ability to understand and lead with any newly acquired technology a department uses. Demonstrated knowledge of: MUNIS enterprise resource planning system or other similar local government-oriented ERP. Finance (AP/AR), Payroll, Human Resources, and other administrative functions. Microsoft 365 environment, including collaboration and productivity applications and help desk management applications. IT Department operations and the budgeting process.

Preferred Education and Experience Requirements: Master's degree in Information Technology, Information Systems, Computer Science, Business Administration or a related field. Minimum of five to seven years of progressively responsible experience in managing local