Assistant General Manager - SHV

Job Description

Job Description

JOB DESCRIPTION

As an Assistant General Manager , you are a vital member of the base leadership team, helping guide a cross-functional staff in delivering safe, seamless, and hospitality-driven service to guests, residents, and flight crews in a private aviation setting. Whether coordinating ramp operations, guest services, or team performance, your leadership ensures every aspect of the terminal runs smoothly.

In addition to overseeing daily functions, you’ll lead the private aviation terminal in the General Manager’s absence, upholding Signature Aviation’s gold standard of service. You use expert knowledge of operational procedures to ensure an efficient and elevated guest experience , while also modeling a hands-on, approachable leadership style that motivates your team.

This role requires flexibility, with scheduling that may include nights, holidays, and weekends. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.

If you're passionate about both operational excellence and creating exceptional guest experiences, this leadership role offers the opportunity to drive meaningful impact every day.

RESPONSIBILITIES

(Other duties may be assigned)

• Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing. 
• Collaborate with General Manager in maintaining existing business and developing new business.
• Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.
• Act as company liaison in matters related to the airport community.  
• Manage and direct activities of subordinate leaders and team members at the location.  This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings and managing special events.
• Perform tasks such as time and attendance administration and processing of new team members.
• Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed.
• Interview, onboard, train, and manage team members ensuring their engagement and development.
• Ensure all airline-required training is administered and completed by team members.
• Serve as a resource on guest service matters and as an escalation point for guest inquiries. 
• Provide onsite business development support and relationship management with residents.
• Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests.
• Collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the PAT, other Company departments, and external parties.
• Perform ramp operations as needed to ensure service needs are met for our guests, clients, vendors, and aircraft crew. 
• Ensure team members are proactively preparing for arriving/departing aircraft, identify and perform open job tasks, and immediately correct observed safety concerns to all stakeholders. Conduct safety observations and document accordingly.
• Assist and/or manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.
• Manage inventory of base supplies, uniforms, and equipment in compliance with procurement and expensing procedures.
• Maintain security of premises to include monitoring street-side, parking lots, terminal, hangars, and AOA. 
• Oversight of GSE and facility maintenance operations.
• Maintain safe, clean, and secure ramps and operations.
• Conduct accident investigations to determine root causes, including all reporting involved with the incident.
• Administration of Health, Safety, Security, and Environmental (HSSE) software.
• Oversee fuel quality control activities.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. 
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airport.
• Maintain accurate records pertaining to time worked by team members, activities and services performed. May be responsible for payroll oversight and compliance.

QUALIFICATIONS

Minimum Education and/or Experience:

• Bachelor’s Degree from a four-year college or university or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.      One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.  One (1) to two (2) years of experience in managing a team is required.
• Trained and approved to perform required certifications (e.g., towing, deicing) as required by base-specific operations is preferred. Ability to become approved is required.  Consideration will also be given to external candidates with experience in these areas.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must be legally authorized to work in the jurisdiction of employment.
• Must possess a valid state driver’s license.  Certain PATs require a commercial driver’s license (CDL) as dictated by local regulations and business needs.

Additional essential knowledge and skills:

• Leadership Skills:  Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
• Hospitality Skills:  Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Language Skills:  Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.
• Financial Skills:  Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business.  Ability to enact responsible changes to base processes to maximize financial performance.
• Communication Skills:  Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
• Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars.
• Critical Thinking / Reasoning Ability:  Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
• Interpersonal Skills: Ability to get along and work well with others.  Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.  
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
• Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft Office suite (Word, Excel, PowerPoint and Outlook) and ability to learn company software. 
• Task Management: Excellent time/project management and organizational skills.  Ability to successfully and timely complete Signature’s training programs.