Lead Office Assistant - Southwest

Lead Office Assistant

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Position is responsible for managing an administrative function of a department or general office. Also, responsible for performing complex and diversified administrative duties for a department or general office. The Lead Office Assistant in this role will be responsible for handling patient relations with family members, ordering supplies, and submitting audits. The Lead Office Assistant will cover the ICU, Cath lab, CVOR, and CVIMU. Full-Time Days: Monday - Friday 6:00 am - 2:00 pm Preferred Qualifications: Bilingual Computer Knowledge High Customer Service Skills

Job Description

Minimum Qualifications

Education: High School Diploma preferred

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• At least eight (8) years current clerical experience
• Advanced computer skills; Supervisory skills and ability to manage a function
• Must have ability to perform complex and diverse administrative duties that involve application of procedures, independent analysis, interpretation of data and demonstrated appropriate judgment

Principal Accountabilities

• Manages a primary function for a department or general office.
• Orients and trains employees regarding system and hospital policies and procedures. May be responsible for directing and reviewing work of lower level office clerks.
• Develops and produces reports, letters, memorandum, minutes and other departmental correspondence; maintains and updates files for area of responsibility.
• Identifies and responds to problems with appropriate action and follow-up. Reviews departmental process to seek improvement.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.