Desktop Support Technician

DAHLIN is an award-winning architecture, planning, and interiors design firm with offices located throughout the Western United States. We offer more than 45 years of experience building communities where we live and work, driven by the vision of creating places that promote human fulfillment and well-being. This same Passion for Place® starts with our own working environment—a positive community where people thrive. Please visit our website to learn more. We are currently seeking a DESKTOP SUPPORT TECHNICIAN for our PLEASANTON, CA office. This entry-level position provides in-person and remote 1st tier IT support across all offices. As the initial contact for IT support services, the selected candidate will have patience, a customer-friendly attitude and the ability to communicate with all levels of staff, contributing to a positive and productive work environment. Each member of our IT team works collaboratively and understands the importance of their role in maintaining a successful, growing and profitable firm. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is required to be onsite five days per week at our Pleasanton, CA office. WHAT YOU WILL DO: Install, configure and maintain desktops/laptops. Provide software/hardware support and problem/solution documentation for local and remote employees. Recognize and elevate more difficult problems to Tier 2 support. Maintain accurate documentation of incidents, resolutions, and IT assets. Complete new user setup in Active Directory and firm enterprise software applications. Setup and manage mobile devices. Complete Active Directory updates. Prioritize tasks according to established guidelines. Maintain / setup / repair of office printers and plotters. Provide new-hire orientation and onboarding. Occasionally travel to other offices. Contribute to a positive working atmosphere. WHAT YOU WILL BRING: Familiarity with Microsoft Operation Systems installation and troubleshooting. Strong working knowledge of Microsoft Office. Knowledge of PowerShell, Active Directory, Azure Services and networking fundamentals. Ability to provide consistent, excellent client support to a variety of personalities and management levels. Personable, enthusiastic and a self-starter. Good communication and organizational skills with the ability to remotely support employees. Ability to work in a dynamic environment with little supervision. YOUR QUALIFICATIONS: 1-3 years of Desktop Support Experience in a 200+ user environment. Basic understanding of Windows 10/11, Microsoft 365, Active Directory, and computer hardware. Must be legally authorized to work for any employer in the United States without any restrictions. Visa sponsorship is not offered for this position. We offer a competitive compensation package based on experience and qualifications. Excellent benefits include medical, dental, and vision coverage. We also offer the opportunity to participate in a pre-tax Flexible Spending plan for medical, childcare, and commuter expenses, an Employee Stock Ownership Plan, and a 401(k). The hourly pay range for this position is between $22.00 and $26.00 depending on qualifications. Placement within this pay range will be determined by factors such as education, qualifications, and experience. The maximum is reserved for candidates who currently meet all job requirements. We believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. As an Equal Opportunity Employer, we are committed to welcoming and supporting a diverse community of professionals. As such, women and people of color are especially encouraged to apply. Our firm participates in E-Verify. #J-18808-Ljbffr Dahlin Group Architecture Planning