Front Desk Receptionist

Front Desk Receptionist

Position Type Part-time Category Hospitality - Hotel

Description

The Fort Worth Club has been recognized as one of the 2019 Platinum Clubs of America and named #6 for city clubs nationwide. Due to its prime location and over 130 years of history in downtown Fort Worth, we are Fort Worth's preferred destination for private dining, business meetings, weddings, and society events. This is a highly prestigious environment where the best in the industry are trained to succeed.

Summary

Receives and directs incoming calls to individual guests, staff, or departments. Assist guests, members, and other departments in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Assist Inn Manager

Essential Functions

• Keep email inbox current
• Take reservations for Inn rooms and dining.
• Assist with giving directions to the Fort Worth Club
• Know parking policies & details for members/ guests
• Know functions of the copy/printer
• Promote goodwill by being courteous, friendly, and helpful to guests, members, staff, and fellow employees
• Maintain a clean and neat appearance at all times in your dress and in your work area
• Assist with maintaining efficient & organized operation at the front desk
• Assist with resolving guest and member complaints or problems
• Maintain a professional and excellent customer/ member rapport
• Able to multitask during busy times

Competencies

1. Communication.
2. Leadership & Management
3. Business Acumen
4. Teamwork & Collaboration
5. Ethics
6. Self-Management
7. Decision Making & Judgment

Supervisory Responsibility

None

Work Environment

Information Desk/Front Desk environment

Physical Demands

This position requires extended periods of sitting

Position Type/Expected Hours of Work

• 20 - 25 hours per week

Fill in different days needed based on business & occupancy

Additional Eligibility Qualifications

Must be able to complete and pass a pre-employment drug screen and background check.

Work Authorization/Security Clearance (if applicable)

Must be a US Citizen or hold an approved federal work visa.

AAP/EEO Statement

The Fort Worth Club provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.