Field Service Supervisor

Job Description

Job Description

POSITION SUMMARY

The Field Service Supervisor provides daily leadership, development, and operational oversight for Kelvion's Field Service organization. The position maintains an active field presence while ensuring safe, efficient, and high-quality execution of installation, commissioning, warranty, preventive maintenance, troubleshooting, and repair of Air Fin Coolers, Dry Coolers, Plate Heat Exchangers, and related heat transfer equipment.

RESPONSIBILITIES & DUTIES

• Lead, coach, and develop field service personnel.
• Promote and enforce all Kelvion and customer safety requirements.
• Coordinate technician scheduling and manpower planning.
• Support commissioning, startup, preventive maintenance, warranty, outages, and emergency response.
• Review service reports and quality documentation.
• Develop technician training and certification plans.
• Recruit, interview, onboard, and mentor technicians.
• Maintain strong customer relationships and resolve escalated issues
• Coordinate with Engineering, Sales, Quality, Manufacturing, Supply Chain, and Project Management.
• Drive continuous improvement and monitor key performance indicators.
• Travel between customer sites to ensure work is being completed
• Travel approximately 50%.
• All other duties assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervise field personnel.
• Assign and prioritize work.
• Conduct performance evaluations and coaching.
• Approve timecards, PTO, and schedules.
• Develop succession and career development plans.

REQUIREMENTS KNOWLEDGE, SKILLS & ABILITIES

• Leadership and communication.
• Customer relationship management.
• Project planning and scheduling.
• Ability to read technical drawings and P&IDs.
• Microsoft Office, Outlook, Teams, SAP, M2M, and electronic reporting.

EDUCATION AND EXPERIENCE

• Associate degree or equivalent technical experience.
• 5+ years industrial field service experience.
• 3+ years leading technicians or field crews.
• Valid driver's license.
• Ability to obtain Passport and TWIC.

PREFERRED CERTIFICATIONS

• OSHA 30
• NFPA 70E
• First Aid / CPR
• Vibration Analysis
• Forklift
• MEWP
• Rigging / Signal Person

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required to handle and/or move objects up to 50 pounds .

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.