Enrollment Specialist

Enrollment Specialist

Scaling.com is looking for an Enrollment Specialist to join our in-office Enrollment Team in Provo. This is a structured, high-volume sales role for someone who already knows how to sell, enjoys being on the phone, follows a proven process, and wants to become excellent at the work. You will spend your days speaking with entrepreneurs and business owners who have already raised their hand to learn more about Scaling.com, The Science of Scaling, and how to grow their business. This is not a traditional cold-calling role. The people you contact have previously opted in, requested information, downloaded or engaged with our resources, or otherwise indicated an interest in learning more. Your job is to turn that initial interest into a real conversation, understand what they are looking for, and move qualified prospects to the next step. We are looking for someone who is steady, coachable, persistent, comfortable with repetition, and genuinely good at following a system. If you have succeeded as an SDR, BDR, appointment setter, enrollment specialist, outbound sales representative, or in another high-volume phone sales environmentand you are looking for a role you can stay in and become very good atthis may be a strong fit.

What You'll Do

Work a High-Volume Outbound Sales Process

• Make a high volume of outbound calls every day to qualified and warm leads.
• Contact people who have previously expressed interest in Scaling.com, The Science of Scaling, or related resources.
• Start conversations quickly and confidently with business owners and entrepreneurs.
• Follow established call scripts, SOPs, qualification criteria, and follow-up processes.
• Use good judgment within the structure of the process rather than improvising your own system.
• Make multiple contact attempts and consistently follow up with leads who have not yet connected.

Qualify and Create Conversations

Your first job is not to force a sale. It is to open the conversation, understand the person, and determine whether there is a legitimate next step. You will:

• Confirm why the prospect originally opted in or reached out.
• Ask questions about their business, goals, and current situation.
• Understand what they are trying to accomplish and where they want to take the business.
• Identify whether the prospect is qualified for an Enrollment Assessment.
• Schedule qualified prospects for the next conversation with the appropriate member of the team.
• Follow the established qualification process consistently.

Conduct Enrollment Assessments

As you become proficient in the role, you will conduct scheduled Enrollment Assessments with qualified entrepreneurs. These conversations are structured around:

• Understanding why they originally engaged with Scaling.com.
• Connecting their interest back to The Science of Scaling.
• Understanding their business and current position.
• Exploring their 10X or "impossible" goal.
• Understanding what they want to change or accomplish.
• Getting to the deeper motivation behind why they want to scale now.
• Determining whether Scaling.com is the right fit.
• Following the established enrollment process when they are qualified and ready.

You will be expected to follow the script and SOPs throughout the process while still sounding like a real person.

Follow the System

This is a process-driven role. You will be expected to:

• Follow call scripts and SOPs accurately.
• Maintain accurate lead records in the CRM.
• Record call outcomes and relevant prospect information.
• Track next steps and follow-up dates.
• Complete required follow-up consistently.
• Review your calls and identify areas for improvement.
• Apply coaching and feedback to your next calls.
• Follow team standards even when the work becomes repetitive.

The goal is not to reinvent the process. The goal is to master it.

What We Value

• Drive. You set ambitious goals and have a track record of pursuing them.
• Resilience. You can handle rejection, pressure, and setbacks without losing momentum.
• Coachability. You take feedback without defensiveness and apply it quickly.
• Professionalism. You can hold a credible conversation with owners of $50M+ companies.
• Competitive Spirit. You want to win and consistently push yourself to perform at a higher level.
• Ownership. You take responsibility for your results and do what needs to be done.

What Success Looks Like

Success in this role is measurable. You will be expected to consistently demonstrate:

Activity

• High daily outbound call volume.
• Consistent follow-up activity.
• Reliable attendance and punctuality.
• Consistent completion of required CRM and administrative work.

Execution

• Following scripts and SOPs accurately.
• Creating real conversations rather than simply completing call attempts.
• Asking strong discovery questions.
• Handling common objections calmly.
• Accurately qualifying prospects.
• Booking qualified prospects into Enrollment Assessments.
• Moving leads through the sales process without dropping follow-up.

Improvement

• Regularly reviewing your own calls.
• Accepting direct feedback from your manager.
• Identifying patterns in your performance.
• Implementing coaching quickly.
• Demonstrating measurable improvement over time.

Consistency

• Showing up every day ready to work.
• Maintaining performance through repetitive, high-volume work.
• Staying committed when the job gets difficult.
• Building reliable habits rather than relying on occasional bursts of motivation.

Who We're Looking For

This role is a strong fit for someone who:

• Has 13 years of experience in an Enrollment Specialist, SDR, BDR, appointment-setting, inside sales, call center sales, or similar role.
• Has at least 1 year of high-volume outbound sales experience.
• Has experience taking a prospect through at least part or all of a sales cycle, from initial outreach through a defined next step or close.
• Has real cold-calling experience and is comfortable spending a significant portion of the day on the phone.
• Has worked successfully in a structured call-center or inside-sales environment.
• Is comfortable following scripts, SOPs, talk tracks, and established processes.
• Has experience using a CRM to maintain lead records, document call outcomes, and manage next steps.
• Is comfortable being measured on activity, conversion, follow-up, and other performance metrics.
• Has experience receiving call reviews and direct performance feedback.
• Can listen to a call review, identify what went wrong, and actually change the behavior on the next call.
• Is highly coachable and comfortable working under a manager.
• Has demonstrated persistencewhether through achieving difficult goals, maintaining a performance streak, staying committed to a demanding role, or consistently working toward a measurable target.
• Has strong verbal communication skills and can confidently speak with successful entrepreneurs and business owners.
• Is comfortable having structured conversations about business growth, goals, challenges, and motivation.
• Is dependable, consistent, and comfortable doing the work every day.
• Is looking for a long-term role, not simply a short-term position before moving into management or another department.
• Wants to become exceptionally good at a defined sales process.

What This Role Is Not

This is probably not the right role for you if:

• You are primarily looking for rapid promotion or a management track.