Software Engineering Manager - MuleSoft Enablement & Integration Platform (Remote)

Resp & Qualifications

PURPOSE:

Join our team to lead the creation of CareFirsts next-generation Integration Platform, seamlessly blending API-first design with a product-based approach to advance our cloud-native strategy. Play a pivotal role in transforming how we operate, enabling faster innovation, streamlined execution, and cost-effective solutions that scale across our Enterprise Portfolio.

CareFirst is undertaking a digital transformation which requires enterprise agility paired with the retooling of our technology stack to speed-up delivery and to expand our reach. The Digital Factory organization is leading this charge by advancing our Scaled Agile Framework (SAFe) ways of working across the organization. To drive this transformation, the Platform Engineering Manager is a key role within the Integration & Interoperability team that builds technical depth, expertise, and resource management within the MuleSoft platform.

ESSENTIAL FUNCTIONS

• Define and lead the C4E vision, operating model, and roadmap for technology enablement, platform engineering, and integrations.

• Partner with architecture and product management to determine platform strategy, roadmap, target state technology.

• Champion a culture of self-service, reusability, and automation across engineering and product teams.

• Drive adoption of internal developer platforms (IDPs), CI/CD pipelines, and cloud-native tooling.

• Lead the enablement of modern integration strategies (e.g., event-driven architecture, API-first design, microservices).

• Oversee capacity and resource planning by effectively balancing internal team resources and vendor resources to ensure platform scalability, performance, and reliability.

• Evaluate and support vendor selection for technology and system implementors

• Develop, manage, and optimize resource and technology budgets.

• Focus on stable platform operations, resolve incidents within defined SLAs, and continuously improve operational KPIs and processes.

• Ensure uptime, reliability, and performance while addressing technical issues and maintaining platform health.

• Participate in continuous improvement initiatives and system demos for critical redesigns or new technology updates.

• Advise on technical solutions, high-level effort estimates, and alternatives for large portfolio epics.

• Oversee vendor code quality, ensure timely testing with appropriate test cases, and drive accountability for vendor deliverables.

• Collaborate with Product Manager to refine features, decompose epics, and track OKRs to support enterprise product strategy.

• Inspire and guide team members through coaching, mentorship, and by fostering a culture of collaboration and innovation.

• Establish clear goals, provide regular feedback, and foster an environment of accountability and excellence for team members.

• Support team growth through training, skill enhancement and opportunities for professional development.

SUPERVISORY RESPONSIBILITY:

This position manages people.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

• 5 years Related professional experience.

• 1 year Supervisory experience or demonstrated progressive leadership experience.

Preferred Qualifications :

• MuleSoft

• Skilled in leading ideation sessions and capturing requirements across teams.

• Azure Developer Associate (AZ-204).

• ITIL Certification/API Design.

• Apache Kafka

• Knowledge of architecture dependency maps and OKR reporting.

• Advanced Degree.

Knowledge, Skills and Abilities (KSAs) :

• Strong knowledge of platform architecture and system design, skilled in cloud environments and event-driven systems.

• Strong verbal, written, and professional communication skills.

• Knowledge of Interoperability Standards (FHIR, CCDA, HL7) .

• Knowledgeable in OKR reporting and ITIL practices.

• Certified in API design and development.

• Experience in optimizing vendor and internal team resources.

• Experienced in asynchronous messaging (Apache Kafka, Kafka Streams) for distributed system interoperability.

• Skilled in Maven, Jenkins, SonarQube, and Artifactory for build automation and continuous delivery.

• Proficient in cloud technologies (Mulesoft, AWS, Azure), leveraging platform and infrastructure services for seamless integration.

• Competent in multi-threading, concurrency, and parallel processing in microservices.

• Strong production support experience with high-visibility SLAs, fostering cross-team collaboration.

• Knowledge of data platforms (Snowflake, Databricks, Fabric) .

• Effective Agile leader with excellent communication skills, driving iterative development with code reviews and project tracking (Bitbucket, Jira).

• Strong knowledge of business processes, enabling the alignment of technical solutions with organizational goals and operational needs.

• Skilled in diagnosing and resolving technical platform issues.

• Ability to forecast capacity needs and allocate resources effectively.

• Knowledge of monitoring tools and performance metrics.

• Skilled in creative problem-solving and analytical thinking.

• Deep understanding of current system and product architectures used by the business.

• Proficiency in managing budgets for platform operations.

• Ability to influence and lead discussions without formal authority.

• Coach teams to identify and mitigate risks, reduce waste, and foster continuous improvement.

• Promote innovation and learning within teams.

• Drive a culture of collaboration and knowledge-sharing.

• Facilitate decision-making processes to ensure business objectives are met.

Salary Range: $141,520 - $262,697

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Integration - Software Product.

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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REQNUMBER: 21207