Senior ServiceNow Developer
Purple Drive
Job Title
Senior ServiceNow Developer (ITSM, ITOM & Enterprise Integrations)
Job Summary
We are seeking an experienced Senior ServiceNow Developer with 7+ years of hands-on ServiceNow development experience to design, develop, and enhance enterprise ServiceNow solutions. The ideal candidate will have deep expertise in ITSM , ITOM , CMDB , Discovery , Service Mapping , SAM Pro , HAM Pro , and enterprise platform integrations.
This role requires strong hands-on development skills in JavaScript , Flow Designer , Integration Hub , REST/SOAP APIs , and MID Server , along with experience building scalable workflows, automations, and integrations. Exposure to AWS , Terraform , and LeanIX is preferred.
Work Model: Hybrid (New York, NY / Clinton, NJ)Experience Required
- 7-10+ years of ServiceNow development experience.
- Strong experience implementing enterprise ServiceNow solutions.
- Experience with ServiceNow platform customization, integrations, and workflow automation.
Work Environment
- Hybrid (New York, NY / Clinton, NJ)
- Agile/Scrum
- Enterprise IT Environment
Key Responsibilities
- Design, develop, and maintain enterprise ServiceNow applications and platform solutions.
- Configure and customize ServiceNow modules including ITSM , ITOM , CMDB , Discovery , Service Mapping , SAM Pro , and HAM Pro .
- Develop scalable workflows using Flow Designer and Integration Hub .
- Build and maintain integrations using REST APIs , SOAP APIs , MID Server , and enterprise middleware.
- Customize ServiceNow applications using JavaScript , Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
- Configure Service Catalogs, Knowledge Management, Incident, Problem, Change, Request, and Asset Management modules.
- Implement Discovery and Service Mapping for infrastructure visibility.
- Support Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
- Design secure integrations with cloud platforms and third-party enterprise applications.
- Collaborate with architects, business analysts, and infrastructure teams to deliver scalable ServiceNow solutions.
- Troubleshoot production issues, perform root cause analysis, and optimize platform performance.
- Participate in code reviews and ensure adherence to ServiceNow development best practices.
- Support platform upgrades, enhancements, and continuous improvement initiatives.
Mandatory Technical Skills
ServiceNow Platform
- ServiceNow Development
- ServiceNow Administration
- ServiceNow Platform Customization
- Service Portal
- Service Catalog
- Knowledge Management
ITSM
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
ITOM
- IT Operations Management
- CMDB
- Discovery
- Service Mapping
- Event Management
Asset Management
- Software Asset Management Professional (SAM Pro)
- Hardware Asset Management Professional (HAM Pro)
Development
- JavaScript
- Glide API
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer
- Integration Hub
Integration
- REST APIs
- SOAP APIs
- MID Server
- JSON
- XML
- Web Services
Preferred Skills
Cloud & DevOps
- AWS
- Terraform
- Infrastructure as Code (IaC)
- CI/CD
Enterprise Architecture
- LeanIX
- Enterprise Architecture Repository
Additional
- LDAP
- SSO
- Azure AD / Microsoft Entra ID
- OAuth
- SAML
- Performance Analytics
- Virtual Agent
- IntegrationHub ETL
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 7+ years of hands-on ServiceNow development experience.
- Strong expertise in ITSM and ITOM implementations.
- Experience with CMDB, Discovery, and Service Mapping.
- Hands-on experience with Flow Designer and Integration Hub.
- Strong JavaScript programming skills.
- Experience developing REST and SOAP integrations.
- Experience with MID Server configuration and troubleshooting.
- Strong analytical, debugging, and communication skills.
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