Marketing and Development Operations Manager

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO:

The Marketing and Development Operations Manager is an exempt position that provides operational leadership for the Marketing and Development team, ensuring the effective execution of activities that build awareness, engagement, and philanthropic support.

Development

• Lead the administration and optimization of the donor database/CRM and giving platforms.
• Ensure all gifts are entered accurately, and acknowledgments are completed within 72 hours.
• Conduct donor and prospect research, including corporate affiliations, matching gifts, and relevant profile data.
• Manage donation processing workflows and ensure full utilization of platform capabilities.
• Reconcile monthly donation activity with the Finance department; produce timely and accurate reports for leadership and Finance.
• Oversee tribute and memorial gift notifications.
• Coordinate Board of Directors' donor stewardship and thank-you outreach.

Marketing

• Support execution of the annual communications calendar in collaboration with the Marketing & Communications Manager.
• Assist in the development and production of internal and external communications materials (flyers, brochures, email graphics, presentations, event collateral).
• Coordinate logistics for photo and video projects, including scheduling and asset management.
• Provide basic graphic design support using Adobe Creative Suite, Canva, or similar tools.
• Assist with website and digital platform updates, including content uploads and routine maintenance.

Operations

• Source vendors and obtain cost estimates for marketing and development needs.
• Coordinate printing, production, and order fulfillment for agency-wide materials, ensuring quality, timeliness, and cost efficiency.
• Monitor related budgets and manage vendor relationships.
• Support the development team with planning, promotion, and execution of special events; coordinate event communications, including invitations, reminders, follow-up messaging, and promotional content; assist with post-event reporting, including recap content, photo selection, and metrics tracking
• Perform all other duties as assigned.

WHAT WE OFFER:

• $58,000 annual salary
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

WHAT YOU'LL NEED:

• Bachelor's degree in marketing, communications, nonprofit management, business administration, or a related field is required.
• Relevant certifications in CRM/database management or digital marketing platforms are preferred.
• Minimum 3-5 years of experience in development operations, marketing operations, nonprofit administration, or a related field.
• Demonstrated experience managing a CRM or donor database system (Raiser's Edge, Salesforce, Bloomerang, DonorPerfect, etc.).
• Experience processing gifts, reconciling financial reports, and generating donor or campaign reports.
• Experience supporting marketing production and communications.
• Experience coordinating vendors and managing budgets preferred.
• Demonstrated administrative and operational leadership, including budget oversight, database management, and executive support.
• Strong proficiency with CRM/database systems (certifications preferred).
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong organizational, project management, and time management skills.
• Ability to lift and/or carry case files, activity supplies, donations, etc., up to 25 pounds.
• Must possess the ability to work under stressful situations.
• Must have a valid driver's license and auto insurance coverage.

WHO WE ARE:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor's and Master's level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers' compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization's background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.