Customer Service & Operations Support Specialist

Job Description

Job Description

Job Title: Customer Service & Operational Support Specialist

Company: United Service Company

Location: Topsfield, MA (On-site)

Type: Full-Time, Monday–Friday

Be a Key Member of Our Service Team

United Service Company is a family-owned regional leader in commercial refrigeration and restaurant equipment. We are looking for a Customer Service & Service Coordinator who wants to be more than just an employee—we want a key team member who will take ownership of our customer experience.

In this role, you are the vital link between our field technicians and our diverse client base. Whether you are assisting a local restaurant, a neighborhood grocery store, or a large-scale regional franchise , your professional support ensures their essential equipment stays running and their businesses stay successful.

Please Note: Our office includes a friendly dog on a daily basis. If you have allergies or concerns, please keep this in mind when applying.

Compensation & Benefits

• Pay: $21.50–$25 per hour (Commensurate with experience)
• Health Insurance: Health insurance coverage
• Growth: Opportunity to grow within a stable, essential regional business
• Time Off: Paid holidays and paid time off (PTO)

How You Will Support Our Mission

You will manage the "service lifecycle," ensuring every client across New England receives the reliable, friendly support we are known for.

• Client Relations: Serve as the primary point of contact for local owners and corporate managers. You’ll handle inquiries with a patient, professional demeanor and provide proactive updates on service status.
• Smart Dispatching: Coordinate the daily schedules of our field technicians. You will prioritize urgent needs—like a critical refrigeration failure at a grocery store—to minimize downtime for our clients.
• Technician Support: Act as the "home base" for our field team, helping track inventory, order necessary parts, and ensure they have all the site details needed for a successful service call.
• Operational Accuracy: Manage the administrative side of service, from opening work orders and maintaining accurate CRM records to processing final invoices and payments.

Qualifications

• Customer Service Focus: 1–2 years of experience in a customer-facing or operational support role. You enjoy helping people and solving problems.
• Strong Communicator: Excellent verbal and written skills; you can explain technical timelines clearly to non-technical customers.
• Organized Multitasker: You can stay calm and focused in a fast-paced environment where priorities can shift quickly.
• Tech Proficiency: Comfortable with Microsoft Office (Outlook, Excel). Experience with scheduling or CRM software is a major plus.
• Reliability: Valid driver’s license and dependable transportation to our Topsfield office.

Join United Service Company

We take pride in our work and the people who do it. If you’re ready to bring your customer service skills to a team that values your contribution, we want to hear from you.

To Apply: Please submit your resume and a brief note about why you’re the right fit for our service team.

United Service Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Started in 1953, United Service Co. is a family owned commercial HVAC company focused on refrigeration and restaurant equipment services. As our business continues to grow, we are looking to add key members to our team.

Company Description

Started in 1953, United Service Co. is a family owned commercial HVAC company focused on refrigeration and restaurant equipment services. As our business continues to grow, we are looking to add key members to our team.