Customer Service Associate

Job Description

Job Description

Customer Service /Office (Full Time/Seasonal) candidate needed for a school picture portrait studio in the San Fernando Valley area (North Hollywood). We specialize in capturing portraits of students K through 12th grade.

• Looking for a multi-tasking team player with customer service experience and basic knowledge of computers and web-based applications.
• You must be able to communicate well in person and over the phone and bilingual communication is a plus.
• Reliable transportation is a must.
• Candidate must be able to work shifts 9 am to 5 pm and/or 12 pm to 8 pm at either of our San Fernando Valley locations, North Hollywood or Northridge, and be able to work a combination of 5 days (8-hour shifts) per week.
• A Live Scan is Required for employment consideration.

Responsibilities:

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service .
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

This is a full-time/seasonal position available from now through October.