Customer Experience Coordinator

Customer Experience Coordinator

TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Experience Coordinator to join our team on-site at our headquarters located in Overland Park, KS.

At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.

With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal's Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, AL and Omaha, NE.

Reports to: Director, Customer Experience

Responsibilities & Job Duties (including, but are not limited to):

• Provide best-in-class service to our TFL retail and private-label customers through all available means of communication.
• Work in the Point-of-Sale system to assist customers on ticket purchases and delivery.
• Delivering industry-leading customer experience with tone, empathy, confidence and attention to detail
• Develop and create solutions to customer issues efficiently and effectively.
• Execute CRM strategy, effectively maximizing HubSpot capabilities.
• Utilize Customer Relationship Management tools for recording customer communication and interactions.
• Ensure proper procedures for all interactions.
• Work collaboratively with other team members to achieve departmental and company goals.
• Actively contribute ideas and potential improvements to team members and management
• Proactively engage in protecting company assets through vigorous fraud prevention and cash handling procedures, actively assessing credit card misuse or abuse

Qualifications:

• Bachelor's degree in a related field preferred
• Ability to successfully complete a standard background check.
• Must have a passion for sports and/or live entertainment.
• Retail, travel, events, sports or live entertainment experience considered a plus.
• Excellent verbal and written communication skills
• Self-motivation, attention to detail and strong organizational skills required.
• Must be able to work independently and as part of a team in a group setting.
• Strong ability to multi-task
• Must be available to work under pressure in a fast-paced environment.
• Must have an eye for detail.

Benefits:

• Competitive salary
• Discretionary performance bonuses
• 401k with company match
• Unlimited vacation
• Medical/Dental/Vision insurance
• Long-term and short-term disability
• Life insurance
• Paid parental leave

Perks:

• $1,000 employee ticket credit
• Company outings to local live events, including Suite tickets to Kansas City's premier events
• Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily
• Company happy hours
• Employee referral program
• Casual Dress Code