Client Care Coordinator

Job Description

Job Description

Visiting Angels is looking for a In-Home Care Client Care Coordinator to join our team in our Plano/Lewisville office.

The In-Home Client Care Coordinator oversees individualized care plans for clients receiving services in their homes. This role ensures clients receive high-quality, person-centered care while supporting caregivers, collaborating with healthcare providers, and maintaining compliance with agency, state, and federal guidelines.

• Conduct initial and ongoing client assessments in the home

• Develop, implement, and update individualized care plans

• Coordinate services with caregivers, families, healthcare providers, and community resources

• Monitor client progress, safety, and satisfaction through regular home visits and check-ins

• Provide client and family education related to care needs and available services

• Advocate for clients to ensure appropriate care, resources, and support

• Maintain accurate, timely documentation in accordance with regulatory requirements

• Ensure compliance with care plans, agency policies, and applicable regulations

• Identify changes in client condition and adjust services accordingly

• Participate in care team meetings and case conferences

• Respond to client concerns, incidents, or emergencies as needed

• Minimum 2 years of case management, home care, or healthcare experience

• Valid professional license or certification if applicable (e.g., CNA)

• Strong assessment, organizational, and problem-solving skills

• Excellent communication and interpersonal abilities

• Ability to work independently and manage a caseload effectively

• Proficiency with electronic health records and documentation systems

• Valid driver’s license, reliable transportation, and ability to travel to client homes

• Experience in home health, hospice, or long-term care

• Bilingual or multicultural experience

• Crisis intervention or care coordination experience

• Primarily field-based with in-home client visits

• Some office or remote administrative work

• Flexible schedule may include evenings or weekends based on client needs

• Ability to travel frequently and enter client homes

• Ability to sit, stand, walk, and occasionally lift up to agency-defined limits

• Competitive salary, starting at $20-$30 hour depending on level of experience

• Health, dental, and vision insurance

• Paid time off and holidays

• Mileage reimbursement

• Professional development opportunities

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