Office Coordinator / Sales Assistant

Job Description

Job Description

At the Tom James Company, an office professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An office professional is a valued member of the Tom James support team.

We currently have a full-time opening in our Madison, WI office. Our position is for 40 hours per week at $20per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.

Regular onsite attendance required.

Order Entry

Entering Order Tickets, Customer Order Forms, and customer payments daily 

Receiving & Shipping

Unpacking received shipments daily 

Prepping and steaming garments for delivery and placing on Sales Professional's rack

Processing returns, remakes and alterations

Preparing clothing for delivery by Sales Professional

Picking up and delivering client items as needed

Alterations 

Entering alteration instructions into the proprietary system

Delivering/picking up garments to/from outside contractor tailors 

Preparing alteration report for corporate office

Telephones/E-Mail/Mail

Answering incoming phone calls and relaying messages to appropriate Sales Professional

Checking store e-mail daily and forwarding information to the relevant person(s) 

Making bank deposits and running errands

Making follow-up calls to factories, customers, and corporate office

Performing other duties as assigned

Experience using social media platforms for marketing and research purposes

Strong computer skills, including proficiency with Microsoft Office and Google Docs

Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines

Strong organizational skills

Ability to bend and lift 30 lbs.

Valid driver’s license except in larger metropolitan areas where driving is not required

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.