Customer Account Representative

Customer Account Representative

At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we're looking for someone who shares that belief.

Job Description

We are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. The ideal candidate will serve as the primary point of contact for our clients, ensuring satisfaction, managing account activity, and maintaining strong business relationships.

Responsibilities:

• Manage and maintain client accounts, addressing inquiries and resolving issues in a timely manner
• Serve as a liaison between clients and internal departments
• Monitor account activity and ensure accurate records and reporting
• Follow up with customers regarding services, contracts, or account updates
• Assist in the preparation of proposals, agreements, and reports
• Provide exceptional customer service and maintain positive client relationships
• Identify potential opportunities to grow or improve accounts
• Meet performance metrics and maintain service quality standards

Qualifications

Bachelor's degree in Business, Communications, or related field preferred

1–3 years of experience in customer service, account management, or a related role

Strong communication, interpersonal, and organizational skills

Problem-solving mindset with attention to detail

Ability to manage multiple tasks and prioritize effectively

Proficiency in Microsoft Office Suite and CRM systems

Team player with a customer-first attitude

Additional Information

Competitive salary range: $52,000 – $60,000 annually

Career growth opportunities within a supportive work environment

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Ongoing professional training and development