Patient Relations Coordinator/Receptionist

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible schedule

Job Description

The Patient Relations and Billing Coordinator provides excellent communication with our patients, coordinates revenue cycle and medical insurance billing, delivers administrative support to clinic leadership, and assists with clinic operations. As a key player in our day-to-day operations, reliability and conscientiousness are critical in this role. You will be successful in this position if you:

· Are driven to learn, grow and take initiative

· Like to think creatively and work collaboratively to improve processes and systems

· Find satisfaction in being reliable, timely and professional

· Perform work with consistency, organization and attention to detail

· Bring warmth and enthusiasm to interactions with others

· Communicate clearly, both in speaking and writing

· Like working in a busy, collaborative and social setting

This position is directly supervised by the Practice Administrator and works closely with all members of the staff.

This is a full-time position. Our clinic is open 7:30 am-6:00 pm Monday - Friday. We would create your schedule (typically an 8-hour shift) in coordination with the schedules of other administrative staff members.

Key responsibilities of this position include: 

· Coordinate revenue cycle, insurance billing and front desk operations

· Provide friendly service at patient check-in and check-out

· Schedule appointments and communicate with patients in person and over the phone

· Prepare and organize patient charts

· Contribute to the turnaround and upkeep of examination rooms

· Maintain confidentiality and security of patient information

In this role you will have the opportunity to take initiative and apply your talents and skills. Beyond these key areas of responsibility, we can accommodate your professional interests and desire to expand your skill set. Areas of opportunity to complete special projects can include:

- Physician or physical therapist shadowing

- Social media/marketing

- Healthcare administration/health insurance billing, revenue cycle/financial management

- Interior design/property management

- Information technology/health information management.

Education & Experience

Required Qualifications:

· High school diploma or GED

· At least one previous role or educational attainment related to healthcare

· Computer fluency, including Microsoft Office and online applications

Preferred Qualifications:

· Bachelor's Degree

· Certificates/courses completed related to health insurance billing or medical field skills

· Experience in a healthcare and/or customer service setting

· Experience using EMR/EHR or appointment scheduling software

· Experience with medical billing and coding

Benefits and Compensation 

· Pay: $19-22 per hour

· Health insurance coverage (several plans available)

· Paid vacation, holiday and sick leave

· 401k employer matching retirement plan

· Professional development training opportunities

· Team culture is collaborative, wellness-oriented, growth-oriented, and committed to diversity and inclusion