Ticket Office Agent - Winter 26.27 Seasonal - Full/Part Time

Ticket Office Sales Associate

Seasonal

Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass

*Click HERE for more information on our employee benefits!

POSITION SUMMARY

The Ticket Office at Steamboat Ski & Resort is hiring for its winter operations. We are hiring Full and Part time positions. If you have at least one year of customer service experience and can maintain a positive attitude in a fast-paced environment, please apply!

ESSENTIAL DUTIES

• Promote and sell a variety of resort products and services, including, but not limited to, lift tickets, season passes, SnowSports School programs, and Mountain Camp offerings to guests both before arrival and during their resort experience.
• Work in multiple guest-facing locations as assigned, including the Main Ticket Office, Sunset Happy Hour, and other designated sales and service locations.
• Deliver exceptional guest service while maintaining a professional, positive demeanor in a fast-paced, high-volume environment.
• Create, manage, and fulfill advance orders while accurately processing sales transactions, exchanges, returns, and refunds.
• Maintain accountability and accuracy for all daily transactional activities.
• Support remote, mobile, and outdoor sales operations as business needs require.
• Assist with administrative projects, operational initiatives, and other assigned departmental tasks.
• Perform additional duties and special projects as needed to support departmental and resort operations.
• Work schedules may vary based on business demands and operational requirements. Daily shifts may vary and may be scheduled during operating hours between 7:00 a.m. and 8:30 p.m.
• Availability to work weekends, holidays, and peak business periods is required.
• Due to the seasonal nature of the position, extended time off requests for non-emergency situations may be limited.
• Comply with all company policies, procedures, safety standards, and applicable regulatory requirements.
• This is an hourly, non-exempt position and is eligible for overtime compensation in accordance with applicable federal, state, and local wage and hour laws.
• Employment is contingent upon the successful completion of a background check.
• Other duties as assigned

REQUIRED QUALIFICATIONS

• 2 years of previous work history/education required
• Minimum of 1 year customer service experience required
• Prior cash handling experience preferred
• Must have greater than average computer proficiency, strong computer and keyboards skills
• Must be neat, accurate, well organized
• Multi-task in a fast-paced environment
• Must enjoy working with the public and have excellent customer service skills
• Maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
• Flexible, take initiative and work successfully in a team environment
• Adhere to all safety policies
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation's Service Excellence standards

EDUCATION REQUIREMENTS

• High school graduate or GED required
• College degree preferred

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: $19.50 - $20.50 per hour

PHYSICAL REQUIREMENTS

• Must be minimum 18 years of age
• Stand or sit for long periods of time
• Operate computer for extended periods of time
• Communicate clearly in English both in person and on the phone

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.