Administrative Assistant

Administrative Assistant | Behavioral Health (SUD & MH) | FT

Banyan Treatment Centers is seeking an organized, professional, and service-oriented Administrative Assistant to join our team in Milford, DE. This role is ideal for someone who enjoys being at the center of a busy operation — supporting employees, patients, leadership, and visitors while helping ensure the day-to-day administrative functions of the facility run smoothly and efficiently.

Position Details:

• Reports to: Executive Director
• Schedule: Full-time | 8:30 AM–5:00 PM | Monday-Friday
• Location: Milford, DE (On-site)

About the Company:

Banyan Treatment Centers is a leading national provider of intensive treatment for individuals facing substance use and mental health disorders. Backed by TPG's Rise Fund, Banyan is rapidly expanding access to high-quality, compassionate care.

Why Join Banyan Treatment Centers?

• Play a key role in daily facility operations, providing administrative support to Human Resources, facility leadership, employees, and patients.
• Be a welcoming presence for visitors, patients, and team members while helping maintain a professional and organized environment.
• Support the employee experience by assisting Human Resources with new hire paperwork, onboarding needs, and training compliance.
• Develop valuable behavioral healthcare experience while working alongside clinical, medical, operations, and HR professionals.
• Build transferable administrative skills through exposure to scheduling, financial tracking, documentation, compliance, and facility operations.
• Grow within a national organization that values professional development and internal advancement.

Key Responsibilities:

• Assist Human Resources with new hire paperwork, onboarding tasks, and training compliance
• Provide administrative support to facility Directors and other departments as needed
• Answer incoming calls and direct callers to the appropriate department or resource
• Welcome and screen visitors, maintain visitor logs, and provide visitor badges
• Coordinate the scheduling and use of group rooms for employee events, meetings, and classes
• Sort and distribute internal mail for employees and patients
• Maintain and track patient financial accounts, including approved additions and expenditures
• Coordinate approved patient purchases and maintain accurate records of payments and account balances
• Manage petty cash, including balancing, replenishment, and verification of approved requests
• Complete bank and Post Office runs for approved patient and facility needs
• Secure, document, and maintain patient personal property and funds upon admission
• Coordinate the return of patient property and funds during discharge and maintain accurate records in applicable systems
• Assist departments in obtaining required patient signatures and notarize documents when authorized
• Provide facility tours to prospective patients and other approved visitors
• Maintain accurate administrative records and support day-to-day facility operations

Qualifications:

Required:

• High school diploma or equivalent
• Minimum of 2 years of administrative experience
• Strong customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to maintain professionalism and confidentiality when handling sensitive information

Preferred:

• Some college education
• Previous experience in a substance use disorder, mental health, or psychiatric treatment setting
• Experience with KIPU EMR
• Working knowledge of Microsoft Word, Excel, and Outlook
• Previous experience supporting Human Resources, healthcare administration, or facility operations

Banyan Treatment Centers is an equal opportunity employer.