Ranch House General Manager

Description Description Principal Purpose of Job: This position will take the lead in supporting and contributing to the mission and overall success of Ranch House Restaurant F&B operations, as part of the Devil’s Thumb Ranch family of properties.The F&B Manager oversees all front of the house food and beverage operations of Ranch House Restaurant including employee oversight, guest satisfaction, service standards, beverage program management and menu development in conjunction with the culinary team. The F&B Manager is responsible for creation / collaboration with F&B management team on successful revenue generating efforts. Essential Duties and Responsibilities: Leads overall organization and operation of food and beverage front of house operation and its staff. Assists Executive Director of F&B with developing and implementing new and innovative revenue generating strategies. Executes established business plan for food & beverage operations of restaurant. Ensures proactive communication with back of the house/culinary operation. Ensures highest level of guest service and satisfaction in line with DTR service standards. Oversees selection, training, motivation, development, and coaching of departmental staff. Leads training and product knowledge efforts for staff and assistant managers. Fulfill all administrative duties in a timely manner including scheduling, payroll, termination paperwork, performance reviews, completion of PANs etc. Follows established SOPs and create new SOPs as needed. Refer to Executive F&B Director for final approval before implementation. Assists with creating and maintaining restaurant budgets and allocation of resources accordingly. Tracks and submits financial data critical to the financial success of the restaurant- daily revenue reports, captures, forecasts, special events, promotions in a regular, accurate and timely manner. Oversees purchasing, receiving, inventory, and rotation of all food and beverage. Assists with ensuring proper maintenance and operation of the restaurant equipment and facilities. Works the floor and acts as support staff in all positions as needed. Maintains ongoing and frequent contact with guests, solicits feedback and helps ensure guest satisfaction. Receives, investigates, and acts upon complaints from guests and employees to ensure resolution. Ensures highest degree of cleanliness for all F&B areas. Recycles any and all products possible in line with sustainability efforts; encourage and oversee staff to do the same. Assists with ensuring the cleanliness and sanitation as designated by management and the health department. Protects company assets through correct usage and prompt maintenance of tools and property. Completes other tasks/duties as assigned by Executive F&B Director, GM or Owners. Involvement and engagement with local community in order to build relationships, heighten visibility and solicit business. Requirements Requirements Personal Attributes: Self-starter who can make decisions with limited information and oversight Can-do attitude; do what it takes to get things done Ability to serve as a role model and lead by example with employees and managers Creative and innovative approach to problem-solving and project management Excellent verbal and written communication skills Strong attention to detail High level of organization and follow-up skills Ability to work under minimal supervision Ability to study, analyze and interpret complex activities or information in order to improve known practices or develop new approaches Ability to work with people at all levels Team player who also has the capacity to work independently Willingness to keep up with industry trends and innovations Ability to handle multiple tasks, projects, and meet deadlines Professionalism and the ability to be discreet with confidential and sensitive issues Proven ability to lead, develop, train and retain staff Must demonstrate a “sense of urgency” when dealing with both external and internal guests. Ability to remain calm in a hectic, fast-paced atmosphere Physical Demands: Must be able to stand for extended periods of time (more than eight hours) Some repetitive typing on a keyboard for extended periods of time Lift up to 50 pounds Ability to work flexible schedule including weekends and evenings Education/Experience: A four-year college degree or equivalent education/experience Minimum three years F&B management experience Certified Sommelier. With a strong knowledge of cocktails Special Skills/Equipment: Proficient in the use of Microsoft Office applications, to include Word, Outlook, and Excel Ability to quickly learn web-based computer systems Knowledge of F&B POS system Must possess a valid driver’s license and clean driving record Perks/Privileges of Employment: Year-Round employment 152 hours of Paid Time Off if FT, Year Round employment status Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc. Employer-sponsored Softball and Hockey leagues Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass Referral bonus of $250 if we hire someone you refer Our mission at Devil’s Thumb Ranch is to offer guests and employees the true, premier Colorado experience. Working here means surrounding yourself with the great outdoors and the rugged individualism the West has always been known for. Living in Grand County offers opportunities to visit Rocky Mountain National Park, Grand Lake, Lake Granby and Winter Park Ski Resort. From epic mountain biking to the growing music scene, it’s a once-in-a-lifetime opportunity to strengthen your skills across a variety of departments in an incredible setting. By joining the team, you'll benefit from some of the same special experiences that make the Ranch an unsurpassed guest retreat: access to hiking and Nordic ski trails, discounts at all restaurant outlets, and fun, free employee events. Other great perks that come with the gig include: discounts on lodging, activities, meals and spa treatments, along with transitional affordable housing and free shuttle service. Devil's Thumb Ranch is the choice Colorado employer that you have been searching for. Join us! The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload. Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Competitive pay commensurate with education and experience. #J-18808-Ljbffr Devil's Thumb Ranch