Education Program Coordinator

Job Description Job Description Education Program Coordinator Role overview This role owns student scheduling and administrative support, including conducting outreach to prospects and clients while managing the calendar end-to-end. You will be the main driver for booking consultations and ensuring students are matched to the right tutor and scheduled or rescheduled correctly for sessions amid frequent schedule changes in a fast paced and dynamic environment. Core responsibilities Administer outreach to qualified leads to schedule consultations/visits (calls and appropriate follow-up texts/messages). Manage complete scheduling workflows: book, confirm, reschedule, and cancel consultations and tutoring sessions in the scheduling system. Ensure appointment details are accurate and complete (student/grade, subject/test needs, course level, parent/guardian contact info, and internal notes). Pair students to the right tutor based on course difficulty/level and learning goals with help from the Director's guidance (you don’t need to be a subject expert, but you must be familiar with common classes and their difficulty levels). Coordinate dispatching and scheduling for tutor availability and session continuity (avoid conflicts; resolve issues quickly). Serve as administrative support for tutors and the Director/Assistant Director: handle common scheduling questions, session logistics, and required paperwork/processes. Maintain data hygiene: keep lead and student scheduling statuses current; document outcomes and reasons for reschedules/drop-offs. Track scheduling performance and communicate scheduling bottlenecks and upcoming risks to leadership. Required skills & qualifications Excellent phone and written communication; comfortable speaking with parents/guardians. Strong high school coursework understanding, especially class difficulty levels (e.g., standard vs. honors vs. AP) and how to translate student needs into the right “level” of support. High attention to detail and strong follow-through in a fast-moving scheduling environment. Experience using CRMs/scheduling tools (or strong aptitude to learn quickly). Reliable, upbeat, and organized—able to manage a high volume of outreach and schedule changes. Success metrics Consultation booking rate and lead follow-up effectiveness. Scheduling accuracy (correct tutor/level/time) and fewer avoidable conflicts. Reschedule turnaround time and reduced scheduling errors. Clean, up-to-date scheduling and lead documentation. Uncapped incentive structure based on success metrics. Company Description Our mission is to empower students to achieve their academic goals through personalized, high-quality tutoring and consulting services. At LevelUp Education, we envision a world where every student has access to a holistic educational support system that empowers them to reach their fullest potential. Our goal is to create a results-driven environment where personalized learning and expert guidance enable students to thrive academically and secure successful college admissions. We are dedicated to providing tailored support across a comprehensive suite of services, ensuring each student’s unique academic journey leads to their dream college and future success. Company Description Our mission is to empower students to achieve their academic goals through personalized, high-quality tutoring and consulting services. At LevelUp Education, we envision a world where every student has access to a holistic educational support system that empowers them to reach their fullest potential. Our goal is to create a results-driven environment where personalized learning and expert guidance enable students to thrive academically and secure successful college admissions. We are dedicated to providing tailored support across a comprehensive suite of services, ensuring each student’s unique academic journey leads to their dream college and future success. #J-18808-Ljbffr Level Up Education