Sales Support Coordinator

Sales Support Coordinator

Job Description

Department:

Sales

Supervisor:

Sales Operations Manager

Work location:

Corp HQ

# Direct Reports:

0

Effective Date:

August 2022

Approved by:

JS

JOB SUMMARY:

Supports the sales team by processing orders, maintaining accurate data, and coordinating with customers and internal departments to ensure smooth, timely fulfillment in a fast-paced and seasonal sweets and confectionary manufacturing environment

KEY RESPONSIBILITIES:

• Acts as primary contact for Sales Team to drive internal HQ projects, questions and overall support needed to manage key accounts.
• Resident expert for the Sales Team in the following categories: sales presentation development, broker communication, sales analytics, image requests, sales order tracking, sales forecasting, etc.
• Manages all sales orders, from PO receipt to delivery to ensure on-time shipping and eliminate any issues that may arise.
• Communicates with broker partners, buyers, and other retail departments as required by Sales Team to resolve sales related issues.
• Maintains sales portion of SharePoint, updating as necessary and communicating any changes to internal team and broker partners.
• Coordinates sample requests for accounts, completes new item forms as required, and helps compile information for all sales meetings.
• Learns account/retail portals to update as required and pull reports and analytics as required.
• Overall vendor management including maintaining vendor portal requirements by retailer, pulling data and providing data as needed. Including, but not limited to; retailer requirement changes such as sku information, routing guide changes etc., and update/provide reporting to key stakeholders as required.
• Adheres to all Good Manufacturing Practices (GMP), HACCP, and food safety policies when handling customer documentation, product specifications, and order-related materials.
• Ensures accuracy and compliance of customer orders, labels, and product information in alignment with GMP and regulatory standards.
• Participate in required GMP, food safety, and compliance training sessions and apply learnings to daily tasks.
• Other duties as assigned, which may include project management of key sales programs/projects.

EXPERIENCE & EXPERTISE REQUIREMENTS:

• Bachelor's degree required.
• 2+ years' experience in a sales support role preferred
• Experience in the food industry or related GMP regulated industry is desirable
• Must have strong verbal & written communication skills, time management skills and ability to influence without authority.
• Advanced proficiency in Excel (including pivot tables, V Look-up and macro's) and PowerPoint required as well as proven project management skills.

PHYSICAL & SAFETY REQUIREMENTS (OSHA-Aligned)

• Ability to safely lift, carry, push, or pull items weighing up to 25-30 pounds, using proper ergonomic lifting techniques consistent with OSHA's General Duty Clause.
• Ability to perform repetitive tasks such as typing, data entry, and phone handling while following ergonomic best practices to reduce strain.
• Ability to sit or stand for extended periods as required by daily tasks.
• Follow all company safety procedures related to material handling, workstation ergonomics, and hazard reporting.
• Participate in required safety and ergonomics training and promptly report any discomfort, strain, or potential hazards.

EEO & TITLE VII COMPLIANCE:

The company is committed to providing equal employment opportunities in accordance with all applicable federal, state, and local laws. This includes full compliance with Title VII of the Civil Rights Act of 1964 , which prohibits discrimination or harassment based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), or national origin, and Americans with Disabilities Act (ADA) and the Age Discrimination in Employment Act (ADEA)

All employment decisions - including hiring, promotion, training, compensation, and disciplinary actions - are made without regard to any protected characteristic. The company maintains a workplace free from harassment, retaliation, and discriminatory practices and encourages employees to report concerns through established channels.