Bilingual Patient Navigation (Non-Clinical)

Bilingual Care Guide

Guideway Care is The Patient Activation Company. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."

Job Summary:

As a Bilingual Care Guide, you will support patients and their caregivers to identify and resolve practical, social, physical, and emotional issues. Your goal will be to help lower stress for patients by proactively identifying issues and connecting them with the appropriate resources for resolution. This is your opportunity to make a difference for patients and caregivers!

Work Schedule:

1. Monday - Friday: 10:00 AM- 7:00 PM CST

As part of your role, there may be instances where your shift could be adjusted. This adjustment may occur if you are assigned to a client whose operational hours are affected by the start or end of daylight saving time. Please be aware that this shift change can be adjusted at any time during employment with Guideway Care to accommodate clients' needs. We appreciate your understanding and flexibility regarding potential changes to your schedule.

Essential Functions:

• Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis.
• Collaborate closely with the clinical team and use various resources throughout the health system to make a strong impact on the patient's experience.
• Proactively research, identify, and examine new community resources that can be used to assist patients.
• Participate in a growing professional network defining the standard for care guidance by disease state.
• Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare.
• Continuously contribute to the Care Guide navigation program development, implementation, and evaluation as we grow and expand our company.
• Help address the non-clinical factors that have a large impact on overall patient health, Guideway helps providers improve patient outcomes, increase patient satisfaction, reduce unnecessary utilization, and meet and exceed quality requirements.
• Perform any other duties necessary to drive our values, fulfill our mission, and abide by our company policies.
• Be held to productivity expectations that ensure high-quality, timely delivery for our clients and support the overall success of the Care Guide program.
• This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.

This is a great opportunity to get started in healthcare and grow a meaningful career! This position is being offered 100% remote.

Required Skills/Abilities:

• Proficiency with a personal computer
• Technical and analytical skill set
• Excellent communication, organizational, and interpersonal skills are necessary
• Experience with Microsoft Excel preferred
• Bachelors preferred, but the equivalent professional experience will be considered
• Immigration and/or Visa sponsorship will not be provided
• Bilingual in Spanish and English

Supervisory Responsibilities: None

Travel Requirements: 0%

Work Authorization: Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:

The target pay range for this role is $18 to $20 per hour. An individual's pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.

In addition, team members enjoy

Benefits package including:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA)
• Company paid short- and long-term disability
• Employee Assistance Program
• Life Insurance
• Accident insurance
• and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match

Essential Duties and Responsibilities

• Able to work remotely at home in a private HIPAA compliant workspace
• Able to house company equipment needed to perform job
• Broadband Internet Access
• Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Immigration or work visa sponsorship will not be provided
• Physical Demands:
• Ability to hear in normal range and wear a headset / earpiece
• Good visual acuity to read computer screens, scripts, forms etc.
• May sit 100% of the time when taking calls
• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
• This is a Safety-Sensitive Position
• Due to responsibilities involving patient communication, healthcare coordination, scheduling accuracy, and access to protected health information, this role requires sustained attention, sound judgment, and the ability to safely and effectively perform essential job duties.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

Guideway Care is the parent company of Sequence Health.