Guest Services Specialist

Guest Service Specialist

Provide a high-level of customer service to adults living on the property, ensuring residents have what they need while following lead of the Guest Service Specialist Supervisor.

Essential Functions and Responsibilities:

• Participate in shift briefing with other staff on shift to review any pertinent tenant information, upcoming appointments, and duties that need to be completed.
• Ensure the home is neat and tidy at all times. Light housekeeping duties include tidying up, light laundry, trash cans emptied, dishes washed, floor swept, organizing closets, wiping counter tops, etc.
• Facilitate activities such as game nights, movie nights, art activities and nature walks.
• Transport tenants to appointments, outings, or shopping trips when necessary.
• Remain in the center of the home so that tenants know where to find Guest Service Specialists should they need assistance.
• Facilitate breakfast by putting out the breakfast foods (muffins, cereal, fruit etc.) for the tenants to enjoy.
• Facilitate snacks by putting out snacks and snack bins during scheduled hours (muffins, popcorn, granola bars etc.)
• Provide high level of customer service for tenants, assisting them with tasks when necessary.
• Communicate any facility needs or general issues to the Guest Service Specialist Supervisor.
• Complete other duties as assigned by the Guest Service Specialist Supervisor

Expectations:

• ATTENDANCE AND PUNCTUALITY - Is prompt and on time for work, assignments and meetings. Notifies supervisor prior to lateness or absence. Understands that excess absences pose a hardship on other employees.
• DEPENDABILITY - Employee can be counted on to complete assigned tasks in a timely manner with little supervision. Accepts responsibility when necessary to see that the job gets done.
• JOB SKILLS AND KNOWLEDGE - Employee completes all chart related documents and correspondence for assigned clients in a timely manner.
• Employee works cooperatively with other community resources and referral sources to coordinate services to clients.
• QUANTITY AND QUALITY OF WORK Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Uses time productively and efficiently.
• ATTITUDE Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees.
• CONFIDENTIALITY - Know and always follows confidentiality law and procedures.
• COMMUNICATION SKILLS-Is effective in written and oral expression. Demonstrates proper telephone etiquette and able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.
• CONDUCT Conducts one's self in a manner consistent with the agency's code of ethics and code of conduct. Shows professionalism in office setting. Compliance with the company's dress code and Electronic policy is mandatory.
• FLEXIBILITY / HANDLING EMERGENCIES Responds well to changing situations or routines. Handles crisis situations calmly and professionally. Maintains awareness of Crisis De-escalation techniques and follows written protocol for emergency and non-emergency situations.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Analyticalthe individual synthesizes complex or diverse information.
• Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
• Safety and securitythe individual observes safety and security procedures and uses equipment and materials properly.
• Self-Motivation: Willingness to provide the initiative required to accomplish an assignment with minimal supervision, as well as the ability to work independently and accomplish desired results.
• Time Management: Ability to prioritize, plan, and execute tasks. Ability to respond positively and efficiently to requirements which necessitate shifting priorities, changing direction. Follow-through and follow-up on assignments.
• Judgement: Ability to reason intelligently, reach conclusions logically, and exercise common sense; ability to discern the appropriateness of pursuing or conceding an issue.
• Accountability: Keeps promises and honors commitments, including client and internal deadlines.

Required Skills/Abilities:

• First aid and CPR certification
• Must have current CDL and current car insurance (MVR)
• Good verbal and written communication skills
• Basic Computer skills i.e. internet, email, and Word
• Must be able to lift and carry light objects and parcels as an incidental part of their job

Education and Experience:

• Possesses a High School diploma or GED.
• Have a minimum of 1-year experience in the customer service field.
• Demonstrates a genuine desire to work with the population served.

The Meadowglade is a rehabilitation center specializing in mental health and eating disorders and fosters an environment of restorative healing. Our individualized approach to therapy ranges from evidence-based treatment methods like EMDR psychotherapy to creative music and art therapies. The Meadowglade is part of Centered Health, which operates a diverse network of behavioral health treatment centers ensuring that clients receive individualized comprehensive care in the most appropriate setting. Our goal is to value the skills each person brings to the team and provide an environment that embraces diversity and rewards imagination and service delivery.