Medical Records Representative for GI in Oregon City (Internal Applicants Only)

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a Full-Time Medical Records Representative (Internal Applicants Only) (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Clinic located in Tualatin. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology South Clinic receive the highest-value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this role include: * Monitor and manage the Medical Records Request work queue, ensuring requests are processed accurately and within established timeframes. * Review referrals and patient medical records to determine eligibility for Insight Health (IH) and Direct Access Colonoscopy (DAC) programs.

• Generate weekly reports identifying patients who qualify for IH services.
• Upload qualifying patient information to the Insight Health portal in

accordance with established workflows.

• Monitor incoming documentation and responses received from Insight Health.
• Upload external records and documentation into the patient's Epic medical

record. * Route completed records and recommendations to the appropriate clinical or scheduling teams for timely follow-up. * Maintain accurate documentation while ensuring compliance with HIPAA and organizational policies. * Collaborate with providers, clinical staff, scheduling teams, and external partners to ensure efficient patient care coordination. * Identify workflow issues and recommend process improvements to enhance efficiency and accuracy. * Assist with additional medical records responsibilities and departmental projects as assigned. Salary: Hiring range, based on experience and credentials:

• Level I: $19.79 -$26.77 per hour.
• Level II: $21.77 -$29.45 per hour.
• Level III: $23.94 -$32.39 per hour.

Workdays: This role is located at the Providence Willamette Falls Medical Plaza II Lower Level. Hybrid/Remote work is available once training is completed and expectations are met. Must live in Oregon City, Portland, or SW Washington. Typical hours are Monday-Friday (7:00 am - 4:00 pm). Qualifications that support success in this role are based on education, experience and values including: * Minimum of one (1) year of work experience, preferably in a medical office. Specialty care GI experience is a plus! * Previous experience with electronic medical records or ability to learn new programs required. * Previous medical office experience preferred, and ability to recognize common medical records documents. * Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus! * Knowledge of medical terminology, medical records policies and procedures, and understanding compliance with all applicable safety/OSHA and HIPAA regulations. * Demonstrated ability to initiate, work independently, and effectively multitask.

• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients,

physicians, and other team members. * A commitment to patient-focused care, privacy, and safety. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today! Premium Benefits: * Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance * Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options

• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are: * Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity. * The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office. * Dedicated to providing the highest value care tailored to the needs of each unique patient. * Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian. Our Commitments: * Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration. * A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.