Account Manager

Account ManagerLocation: 280 Summer St, Boston, MA 02210 Reports To: Head of Account Management Employment Type: Full-Time, In-OfficeCompensation:Base Salary: $60,000–$70,000/yearOn-Target Earnings (OTE): Year 1: $90,000-100,000 OTE includes bonuses and incentives for hitting objectives. Based on expected performance, actual earnings may vary.Company DescriptionStemWave is a fast-growing medical device startup in Massachusetts, pioneering orthopedic shockwave technology in the U.S. Ranked among the fastest-growing privately held companies in 2023 and 2024, we are expanding our team and capabilities. Learn more: SummaryAre you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Account Manager who will be rewarded for their efforts in owning client relationships and driving retention, growth, and revenue. Whether your background is in sales, account management, or client success, if this sounds like you, please submit your application—we would love to hear from you!What You'll Do:Own the full client lifecycle—onboarding, training, proactive check-ins, renewals, and upsells—with a focus on account growth, value delivery, and retentionOnboard new clients. Manage the handoff from sales, coordinate device deployment, and guide new providers through setup and trainingMaintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and reinforce ROIDrive revenue by identifying expansion opportunities and renewing clients on subscription programsProvide world-class service. Help refine and scale our engagement strategies to ensure we're delivering the highest level of service and expertiseWhat We're Looking For:Exceptional track record in sales, account management, or client success—ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing and growing client accounts2+ years of experience in sales, account management, client success, or project management, focused on nurturing long-term relationships and driving resultsFamiliarity with CRMs (e.g., Salesforce, Monday.com)Knowledge of key metrics like LTV, MRR, Churn, and renewalsExperience driving revenue growth and client retentionAbility to communicate confidently with healthcare clients and stakeholdersExcellent organizational skills and the ability to manage multiple accounts and projectsExperience in the medical device industry or orthopedics/chiropractic care is a plusPassion for healthcare and technologyWhy Join Us:Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment optionsExposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industryGrowth: Join an energetic and innovative culture where your ideas are valued. You'll have the opportunity to contribute to company growth, take on new projects, and further your careerBenefitsPaid vacation time & holidays100% Employer Paid Medical, Dental, VisionAt StemWave, we're not just building devices—we're building a movement. Join us and be a key contributor to our growth and success.