Service Engineer I

Job Description

Job Description

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement, especially for protecting health, safety, and the environment. “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. To learn more about our unique culture, visit our culture page.

Position Overview

We are seeking a motivated and technically skilled Field Service Engineer to support customers with advanced Raman instrumentation. This role is responsible for installation, maintenance, troubleshooting, and customer support while ensuring a high level of service quality and customer satisfaction. This position operates as part of a broader service organization and requires strong collaboration, communication, and accountability. The role is field-based and requires moderate travel (approximately 75%), including regular overnight and multi-day trips to support customer needs.

Key Responsibilities

• Provide onsite and remote technical support for Raman spectroscopy systems to customers, internal teams, and affiliates.
• Install, commission, repair, and perform preventive maintenance on Raman instrumentation, including lasers, optics, and spectrometers.
• Troubleshoot and resolve optical, electrical, mechanical, and software-related issues to restore system performance.
• Use standard hand tools and follow detailed service procedures, schematics, and technical documentation to perform repairs and system adjustments safely and effectively.
• Perform system calibrations and ensure optimal instrument performance and data integrity.
• Accurately document all service activities, including work orders, expense reporting, and service reports, in ServiceMax in a timely manner.
• Manage time effectively to balance service calls, travel requirements, administrative responsibilities, and training.
• Work collaboratively with a broader team of field service engineers, technical support, and back-office staff to ensure consistent service delivery and coverage across regions.
• Communicate proactively with team members and management to align on workload, priorities, and customer expectations.
• Train customers on system operation, maintenance, and Raman application best practices.
• Support product demonstrations, evaluations, and application development activities as needed.
• Partner with Sales, R&D, Product Management, and Quality teams to resolve technical issues and improve customer outcomes.
• Contribute to the continuous improvement of service processes, documentation standards, and knowledge sharing across the team.

Qualifications

• Bachelor’s degree in Engineering, Physics, Chemistry, Materials Science, or a related technical field (or equivalent experience).
• 1–5 years of experience in field service, technical support, or analytical instrumentation.
• Experience with Raman spectroscopy or optical instrumentation strongly preferred.
• Strong troubleshooting skills across hardware, optics, and software systems.
• Hands-on experience using general hand tools and the ability to follow schematics, wiring diagrams, and detailed procedures.
• Working knowledge of PC hardware, including basic repairs, upgrades (RAM, storage, peripherals), and configuration is highly desirable.
• Familiarity with Windows operating systems and the ability to perform basic diagnostics and troubleshooting is a plus.
• Demonstrated ability to effectively manage time in a travel-based, customer-facing role.
• Strong attention to detail and commitment to accurate and timely documentation.
• Proficiency with PC systems and standard business tools (Word, Excel); ServiceMax, SAP, or Salesforce experience is a plus.
• Excellent communication and interpersonal skills, with the ability to work effectively within a distributed team environment.

Additional Requirements

• Willingness and ability to travel approximately 75%, including regular overnight stays and multi-day trips.
• Flexibility to respond to dynamic scheduling and customer-driven travel needs.
• Must be authorized to work in the United States and able to support customer service activities across the U.S. and Canada.
• Eligibility for international travel and a valid passport are required, primarily to support overseas training and development activities, with occasional international service support as needed.
• Ability to work independently in the field while maintaining strong communication and alignment with the broader team.
• Valid driver’s license and ability to travel by air as required.
• Commitment to safety protocols and maintaining a safe working environment.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual, with a disability and need accommodation during the application/hiring process, please call View phone number on us.fitly.work for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Affirmative Action/Veteran Status/Disabilities.