Telecommunications Officer

Position Title: Telecommunications Officer Compensation: $19.20 - 20.75 Department: Public Safety_G Start Date: 09/13/2026 About this opportunity: Ball State University is seeking a full time Telecommunications Officer to assist the Department of Public Safety. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship. What you’ll do and what you’ll bring: Position Function Serve the public and facilitate the Department of Public Safety’s response to the public’s call for service; monitor the safety and well-being of officers in the field; respond to emergency and non-emergency situations. Duties and Responsibilities: Receive all telephone calls (911, 5-1111 or other lines routed to the Ball State Police Department as required) for assistance and/or service from the public and communicate those calls to the police officers and parking enforcement officers in the field; maintain communications with officers in the field for purpose of monitoring their personal safety while on the call; enter all information regarding dispatched calls and encountered subjects (Jackets for individuals and businesses) in the computer aided dispatch/records system. Maintain telephone and radio communications with other public service agencies in the area (Muncie Police, Delaware County Police, Indiana State Police, Indiana State Excise Police, Muncie Fire Department, Delaware County EMS/paramedics; IU Health Ball Memorial Hospital police, and area wrecker/tow service companies; monitor and communicate with the public via all campus emergency phones on campus grounds and within campus elevators. Conduct electronic communications/transactions with the state and federal system (IDACS/NCIC) where there exists lawful probable cause for the transaction; includes determine valid drivers, licensed vehicles, wanted persons, criminal histories, stolen items, etc.; maintain proficiency in IDACS and NCIC rules and regulations. Monitor the university’s JC85/Metasys alarm systems; includes burglar and/or intrusion alarms, personal/office threat alarms, fire/smoke detector alarms, building water, temperature, armed intruder and call boxes; monitor closed circuit surveillance cameras in university parking lots; monitor weather for activation of weather siren as needed; serve as the first line of activation for emergencies requiring use of the RAVE mass notification system; monitor PDDISPATCH email for CSA reports and coordinate necessary response. Monitor police department building surveillance and electronic door access; greet walk-in public during non-business hours; facilitate and review (on-line only parking payments during non-business hours) fine payments to accommodate boots/boot release and tows; Monitor security of building via use of CJIS security log requirements. Perform specialized duties and be responsible for unique specialty areas/duties such as serving as IDACS coordinator/assistant coordinator/operator, serving as EMD certified instructor/operator ensuring proper certifications and protocols as necessary; reporting observed console, car and portable radio needed maintenance; training new dispatch officers; provide New World information as necessary from the Delaware County New World system; monitor and make recommendations regarding the development of information in the New World CAD system and serving as the primary contact during the shift for the New World CAD system. Serve as backup for City/County 911 overflow calls. Provide call data research for agency and BSU administration as necessary; provide supplemental information for police reports as needed. Maintain/monitor trespass warnings for the university; enter/monitor BOLO file in CAD. Work security assignments at special events (commencement, ball games, concerts, etc.) as required or requested. Perform other related duties as assigned. Maintain regular and predictable attendance. Minimum Qualifications Up to eighteen months of education beyond high school or equivalent; must have State IDACS certification and maintain certification and renewal every two years; must complete division training within six months of employment. Over three months through one year in police, fire, or other communications services (hotline, dispatch); must have easily-understood speaking voice and ability to remain calm during emergency situations. Preferred Qualifications Associate’s degree. Over one year of dispatch/communications experience; IDACS certified; knowledge of BSU and Muncie streets, buildings, and relevant geography. What we offer: At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That’s why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life’s most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child’s (or children’s) undergraduate college tuition at Ball State. We do the same for you. In fact, we’ll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It’s just one way we do our part to uplift you. Let’s fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet. #J-18808-Ljbffr