HR Manager

Role Description

We are looking for a Human Resources Business Partner to join Foundever’s global HR team, supporting senior leadership across the People corporate function.

Reporting to the SVP, Talent & Culture, this role will operate as a strategic partner to regional and global executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) and shared services to drive impact.

This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.

Qualifications

• 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role supporting senior-level stakeholders, in a global, matrixed organization.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field (required).
• Master's degree or MBA with an HR/OD focus (preferred).
• Strong track record supporting corporate commercial functions.
• Demonstrated experience in organizational design, transformation, and workforce planning.
• Experience operating within a COE / shared services HR model.
• Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors preferred).

Requirements

• Excellent communication skills in English, with the ability to influence and partner with senior stakeholders globally.
• Proven ability to work and adapt effectively across multiple time zones and cultures in a global organization.
• The ability to translate strategy into execution.
• Credible and confident senior stakeholder management and influencing skills.
• Strong command of performance, talent review, succession, and leadership development processes.
• Strong analytical and data-driven decision-making capability.
• Ability to balance hands-on delivery with strategic partnering.
• High levels of commercial acumen and business insight.
• Resilient, adaptable, and comfortable operating in ambiguity and change.

Company Description

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.