Sales Support Specialist

Strongsville, located in a suburb of Cleveland, Ohio, is part of the Process Technology Business Unit providing customer Process Equipment in chemical applications located in North, Central and South America. The Strongsville team designs and machines, fabricates and assembles the Process Equipment which includes: Shell and Tube Heat Exchangers, Block Heat Exchangers, Plate Heat Exchangers, Pumps, Columns, Quenches and Systems. Summary of job content: Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team Supports Order Entry and RFQs for the Americas. Provides invoicing of progress billings and follow-up on payments. Supports the Letter of Credit process, as well as other financial instruments. Provides back-office support for the sales department. Key Accountabilities: Provides support for Aftermarket Sales and Equipment Sales Organize daily sales back-office activities, such as – but not limited to: Invoicing of Progress Billings Support the Letter of Credit process Performing market research with guidance of sales team Gathering and processing research market and marketing data Assist and coordinate with sales team Organizing and assisting sales team’s calendar Support sales team in pre-sales and post-sales activities Proactively improve and maintain CRM data quality and integrity Support customers with RFQs and corresponding quotations Support Field Service planning, etc. Entering orders within SAP Tracking open invoices and following up on late payments Education: Associate's degree or equivalent experience Experience: 1-2 years' experience in customer service/technical customer service Chemical industry experience will be a plus Fluent English, additional (Spanish, German) is a plus. Preferred Skills: Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. SAP-system software. Knowledge of machining & manufacturing of chemical process equipment is a plus. #J-18808-Ljbffr SGL Carbon